dealer scratched my car

[cell911]

Sorrry to hear about your x5 rh71...Hassel is a piece of shit...brought my car in for an oil change once and they f@#k it up so badly I had to call bmwna so I can lemon the car....I would bring it to Rallye if I were you....by the way nice car...saw you once on Hempstead and fell in love with your car...made me trade in my e53 for a white E70...good luck with the repairs and have them swap it out with a new 1...no excuses

[Thunder22]

Originally Posted by cell911

Sorrry to hear about your x5 rh71...Hassel is a piece of shit...brought my car in for an oil change once and they f@#k it up so badly I had to call bmwna so I can lemon the car....I would bring it to Rallye if I were you....by the way nice car...saw you once on Hempstead and fell in love with your car...made me trade in my e53 for a white E70...good luck with the repairs and have them swap it out with a new 1...no excuses

Rallye is no better. I have had multiple bad experiences with them as well specifically with their body shop on Glen Cove Road.

[raskal83]

Originally Posted by gresch

Rallye is no better. I have had multiple bad experiences with them as well specifically with their body shop on Glen Cove Road.

Sorry to hear about the damage. I would ask for a complete replacement. I don't know why you would need to replace the entire front end to color match. I can only imagine there would be a huge difference in color if your car wasn't a factory color or has some serious years on the car.

Also, Rallye is no better than Hassel. They take photos of your car when you drop it off with them so they are not liable for any damage that is pre-existing, but I have friends that have had similar problems with you. They will notice damage that was not there prior to dropping the car off and Rallye "fails" to inform you before you take the car. At least Hassel has been somewhat responsive with meeting your demands. Rallye has been trying to hold out for months from fixing my friends car.

[rh71]

Originally Posted by raskal83

Sorry to hear about the damage. I would ask for a complete replacement. I don't know why you would need to replace the entire front end to color match. I can only imagine there would be a huge difference in color if your car wasn't a factory color or has some serious years on the car.

they didn't mean replacement of the whole front end... they meant re-painting of all/most of the rest which would be "an entirely different process" which no doubt would cost them more. Like I said though, I will take a look at this first and decide if it's acceptable... I sort of don't want more touched than necessary.

It's also disconcerting to hear of Rallye being the same way. I was in there once and I did notice the picture-taking so I thought they would be more responsible. They are only a few blocks away while Hassel is much further. Hassel was rated one of the top 30 BMW dealers (service?) in the nation though and I bought from them (which means I also get loaners). Can't trust anyone...