Order Cancellation Letter Opinions

[ABMW]

In short: your letter and is horribly written. Start over.

[King]

Your letter makes it sound like you are giving them the upper hand "Let me know how you would like to proceed..." Letting them keep the deposit and signing something even though they didn't ask for it is just bending over for them! Let me remind you, YOU are the buyer and YOU are spending the money... THEY should bend over for you! Why would you be willing to sign and make it non-refundable when you don't even know what price the new car will be?? I agree you may have to start over and make it a little more firm and sure footed! Tell them you changed your mind and decided to wait for the newer model, period! Keep it short and simple...

[pgaX5]

Mainly I'm trying to keep the peace, but you're right about it sounding like I'm giving them the reigns with the last line. I've cut the wording about holiday credit/mf/msrp. I'll cut that last line as well.

I should clarify that our ordered car already arrived and is on the lot, but not prepped. My CA didn't tell me that...I stopped by when they were closed today to see if it had arrived early. I feel like I'm screwing them a bit by leaving this car for them to unload, so that is why I'm offering to give them a non-refundable deposit.

How often do people elect not to take delivery? Seems like a relatively rare event that requires some humility on the customer's part. No?

[ard]

Originally Posted by pgaX5

How often do people elect not to take delivery? Seems like a relatively rare event that requires some humility on the customer's part. No?

I stopped by and told the CA I didn't want the 2009 X5 Diesel they had ordered...and that had just arrived.

I told them I wanted a 2010 with the new idrive, and that I would not take the 2009. The new 2010 had the same $4500 eco credit and came with the new idrive for $200 more. Duh.

She called back that evening having asked the sale manager, told me it was $3000 more for the 2010...and said they had a buyer for the one I declined.


DO not be too apologetic.

Do not 'agree' that the pricing will be dramatically higher.

ZERO humility.

Look, it is a legitimate response to BMW's decision to release a superior powertrain... why 'humility'?

A

[Andyro]

I'd make it a visit. It's your money and your car. I'd think they would have no problem holding your deposit. If you are going with the letter, at a minimum cut out the last paragraph and last line of the second paragraph. Don't EVER give up leverage in a negotiation when you don't have to. Don't feel sorry for the CA, I'm pretty sure they will not feel the same for you...