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Old 01-13-2010, 01:33 AM
RedRockin's Avatar
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1st post, 1st BMW, order process surprise - little help?

Hi All,
I've been lurking and learning. I posted this same over in Xbimmers and decided to post here in case someone here might have some other insights.

Could use a bit of help here. I ordered my X5 30i (for lease - 1st BMW too) on December 30 and was told by my Sales Consultant that it was ordered for delivery for the end of February (as I requested - to coincide with the end of my Inifiniti lease).

I never received any production updates or announcements, as the dealer had told me I would, and as I can clearly see form many posts here that customers ordering these vehicles receive. I never received a production number either. I have assumed such would be soon forthcoming for a build delivery end Feb.

I just received an email from my sales consultant telling me that my vehicle is now in production, will be finished on or about Jan 22 and should be at the dealership by the end of January. He further states that he knows I did not want it so soon but thought I would want to know this news.

From all I read here, and in other forums, this seems very out of the normal course of events and I am suspicious. On the one hand, I could easily be excited (even though I would have to return the Infiniti almost a month early and still have to pay for that month) and on the other hand this has me raising an eyebrow and not thrilled with the additional unexpected expense.

At the time of order, they told me the vehicle could be ready in 4 to 5 weeks. When I told them I did not want it until end Feb (reminding them that I told them at beginning of process - I am in a lease until end Feb), they told me it would be no problem and I would receive the production info when it got to that point. Given he is now telling me build finish 1/22 and at dealership by end Jan, I suspect they never scheduled the production order as promised. Perhaps they were just telling me what I wanted to hear and/or pushed it through immediately to get in one more before the year end.

I just received this email news tonight and have yet to respond.

Any thoughts, ideas, recommendations, etc.?? Never having dealt with this situation, I hope some of you with more experience in these matters might offer some advice. So far, in Xbimmers, advice is to ask for a price adjustment if delivery accepted a month early. Would greatly appreciate any other insights, ideas and/or suggestions.


T.I.A.

EDIT: I just looked back thru the first email from dealer confirming my order was approved. Within the attachment was an order number the sales consultant had not pointed out and I had missed it too. I just called the BMW line and the status report indicates the vehicle is scheduled for production with no production date yet. This only further confuses me about the email I received from the sales consultant today!

Last edited by RedRockin; 01-13-2010 at 02:02 AM.
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