Why do dealers "punch the clock" ?

[Mosman]

Ironically, I got fantastic customer service when I told them to shred the paperwork, credit me my down payment, and keep the car.

They immediately credited my card, and even wrote me a check to compensate me for the fees of having all the paperwork notarized.

If they had been that attentive in the actual selling of the car, we wouldn't have had a problem.

I live in the Seattle area and don't do business with the 3 local dealers here because I thought they were too full of themselves. Crevier sets the gold standard in that department.