Why do dealers "punch the clock" ? - Page 3

JasonG · #21 12-29-2010, 06:59 PM

That stinks....i bought from Chapman Camelback in Phoenix....absolute great experience...rated them all 10's on the Survey as they deserved it....there's still a few 35d's and 35i's in phoneix between chapman and north scottsdale....lookup chapman bmw on the internet....they mayhave what you're looking for and it's not that far from so cal...

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Mosman · #22 12-30-2010, 01:39 AM

Canned my deal with Crevier this afternoon, the X5 was supposed to go on a truck tomorrow. Once again, they screwed it up, which they have done every step of the way.

They honestly don't care if they have your business or not, and if they screw it up, they make no effort to do anything about it.

The latest episode was they botched the paperwork. They didn't send me something they should have, and it was going to delay the vehicle yet again.

It's a long story, but my advice is to go somewhere else. It isn't worth it.

Kloogy · #23 12-30-2010, 02:03 AM

Screw that place. If you're in the SD area, hit up Don Heine at Escondido BMW. I guarantee you that they won't treat you that way. The service dept is great too. It irritates me to know you're looking to drop over 50k on a car and have to deal with horse crap

Mosman · #24 12-30-2010, 04:32 AM

Ironically, I got fantastic customer service when I told them to shred the paperwork, credit me my down payment, and keep the car.

They immediately credited my card, and even wrote me a check to compensate me for the fees of having all the paperwork notarized.

If they had been that attentive in the actual selling of the car, we wouldn't have had a problem.

I live in the Seattle area and don't do business with the 3 local dealers here because I thought they were too full of themselves. Crevier sets the gold standard in that department.

GAM3OVR · #25 01-01-2011, 02:56 PM

Go to a Land Rover Dealer, they'll take your business.

Diesel Guy · #26 01-01-2011, 06:49 PM

Isn't there a Land Rover chat room you can go to? I'm sure they'd like to hear from you, as we're growing tired of your posts....

GAM3OVR · #27 01-01-2011, 06:56 PM

I enjoy reading such posts about X5 and BMW Dealerships.

Diesel Guy · #28 01-01-2011, 07:26 PM

If your mom's bandwidth can handle it....here's a link you might be best suited to... Land Rover Forums : Land Rover and Range Rover Forum

akim47 · #29 01-02-2011, 03:19 AM

Quote:

Originally Posted by Mosman

Canned my deal with Crevier this afternoon, the X5 was supposed to go on a truck tomorrow. Once again, they screwed it up, which they have done every step of the way.

They honestly don't care if they have your business or not, and if they screw it up, they make no effort to do anything about it.

The latest episode was they botched the paperwork. They didn't send me something they should have, and it was going to delay the vehicle yet again.

It's a long story, but my advice is to go somewhere else. It isn't worth it.

Interesting story... but not suprising... so were you able to confirm regarding the warranty? Do they tack on 3 months and 5K miles?