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Old 01-03-2011, 08:03 PM
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Bad Dealer Work - Hidden Until Now (long)

Had my last in warranty dealer visit today. One of the items on the list was a recent water leak in the front passenger area. Dealer called and asked me to come in to look at what he found. Under the pollen filter assembly the entire rear section connecting to the interior ventilation hoses was broken and repaired with screws. The gaskets were torn and the bolts were missing. The screws finally gave out, hence the leak. When I first bought the X5 in 07 I had a problem with the windshield tank leaking. After 4 visits (to the now defunct Tate BMW in Annapolis MD) the problem was fixed, but not until several visits for misaligned fender, missing engine compartment gaskets, the washer pump installed incorrectly and a few other problems with the repair. It now seems that the hidden problems occurred when the pump was replaced and the fender removed. The damage artfully hidden by the mechanic. I've never had the need to remove the entire "tank" the pollen filters sit in so never saw any damage. The X is now at a competent dealer in Baltimore, damage is roughly $500 for parts, some of which will take 7-10 days to come from Germany. I spoke to BMWNA, they have a record of my complaints when the issue originally occurred. They said it's a dealer quality issue, nothing they can do. I spoke to the dealer that took over Tate and they are looking into the issue. I don't expect a favorable outcome, but had to try. I have the receipt for the original repair, documentation with BMWNA, and even posted the original problem here on Xoutpost. What are the odds BMW or the dealer will make good?
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