Battery problem after 3 days owning :(

[motordavid]

OT...but what else is new.

Reads like a helluva good dlrship you are at Weasel!
The 3 BMW dlrs I have had the utter displeasure of dealing with, way back when our '01 was under warranty and then, extended 'maintenance',
were like walking into the Politboro or, the DMV, or a foo foo spa: all patronizing bs up front, followed by eye rolls and disdain for the customer, the longer one sat there. And, seldom a proper or friendly resolve...

NEway, posters/readers ought to cough up a few bucks and go Premo on this Board, just for the advice that you, killcrap, imola38, JCL, et al,
give on the Board, imo.
BR, mD

[ard]

Originally Posted by Weasel

Luckily our advisers have no problems either bringing the customers to see the mechanics in the shop if requested or handing the phone to the mechanic when asking details about a problem etc. I find that when I can physically show the customer each problem I found to the point that they understand it they are more likely to get it fixed. And I prioritize the problems on the estimate so if they can't afford all of it they know which are more important. (if only this were standard practice...)

Originally Posted by motordavid

O
The 3 BMW dlrs I have had the utter displeasure of dealing with, way back when our '01 was under warranty and then, extended 'maintenance',
were like walking into the Politboro or, the DMV, or a foo foo spa: all patronizing bs up front, followed by eye rolls and disdain for the customer, the longer one sat there. And, seldom a proper or friendly resolve...

Isn't this a study in contrasts?

I am not in this business, but family is... and I can tell you that a business built around a communicative model will succeed..indeed, it is a model that can be propagated to marques within a dealer's group with success.

The old model is just lazy management- it is just easier to throw miserable people into a building and turn the crank.

Empower people down to the customer level and customers respond... it is scary to the old guard, and surely takes care and caution, but in the end people want to work there, customers want to shop there, and they tell neighbors.

Not everyone wants to look under the hood... but the key is that the SA needs to sense what the customer is seeking in their service experience...

3 cents

A