Disappointed with BMW's customer service

[XXX555]

Lexus requires a pre-towing package be ordered if you ever want an actual towing package on your RX. Kind of like the ipad adapter crap. This is the first example I could think of a similar non-BMW boondogle.

My experience with the (three or four so far) Lexus dealers has been very different than the two BMW dealer's I have experienced. You can guess which is more positive.

Normally, I'd say since BMW is the cock of the walk as opposed to Land Rover, they can afford to be smug and LR needs to be more of a suck up.

But Lexus, when they were the cock of the walk, a year or two ago anyway, always treated us better than BMW so the BMW v. LR analogy does not figure. Even though BMW dealers are independent, they recieve training and have contractual obligations to support the BMW HQ IMAGE.

Ultimately we vote and change the way they do business with our $. We expand our effect by telling/bloging to as many that well listen/read.