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Old 11-29-2011, 09:32 AM
Join Date: Apr 2009
Location: London, UK
Posts: 77
Spanky Deluxe is on a distinguished road
If a lamp goes, shouldn't a message be displayed in the vehicle?

BMW picked up my X5 yesterday to repair some faults in it, namely replacing the trim on the passenger's glovebox (agreed they'd do this before I purchased the vehicle but had to wait for stock to come in), look into an intermittent video signal problem with the reversing camera and TV feature and repair the handbrake that had failed.

I got a call a little earlier today saying that a few issues have come up with the car. Firstly, the engine oil needs topping up (~£15 I think). I think 'fine', that's no biggy. Secondly, my nearside lamp has gone (I'm guessing they mean one of the xenons but I didn't have anything to write things down) and because it's awkward to get to, it's a ~£150 job. Thirdly, they've noticed my passenger glovebox trim needs replacing which is £85 and they have to order a part in. I said that that was one of the reasons the car was going in in the first place because the issue was present before I purchased it and we'd been waiting for the part to come in - which it supposedly had last week.

I told the guy that, to be honest, I'm annoyed that I have to pay anything since I only bought the car a couple of months ago (used MY2008 3.0d registered very late 2007 but with two year's BMW approved used warranty). He said he'd speak to the 'powers that be' and get back to me.

I'm yet to hear back but I'm a little concerned about some of what he said. Firstly, ok, the oil is cheap but the car supposedly had a full service prior to it being sold to me. Should the oil really need topping up after a couple of months (~3000 miles at a guess) worth of driving? Maybe this means it didn't get the service it was meant to before I got it. Secondly, surely a warning would come up on the dashboard or iDrive if a bulb needed replacing? My old X3 would immediately tell me if a light had failed. Also, the headlights seemed fine to me on Saturday night, the last time I drove it before I picked it up - it was the first time since I'd bought the vehicle that we'd driven at night in the countryside and my fiancée and I were commenting about how cool the adaptive lights of the car were and how bright they were. It seems a bit of a coincidence that suddenly one of the lights is no longer working when they've got the car after I didn't notice anything and there were no warning signals in the vehicle.
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Old 11-29-2011, 10:53 AM
Join Date: Apr 2009
Location: London, UK
Posts: 77
Spanky Deluxe is on a distinguished road
Got the call back from BMW and they did all the work without charge, including the bulb and oil. It was the offside frontside bulb apparently. They've updated the software on the car to the newest version which should apparently fix the parking brake and video system issues.
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