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  #1  
Old 05-21-2012, 10:37 AM
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BMW 2008 CPO Warranty



Can anyone give me their thoughts on BMW CPO? I use to own a BMW 2004 X5 and now I'm looking at a 2008 with a CPO. I test drove it yesterday and it seems to run fine except on a couple times it seem like it wanted to roll back after I took my foot the brake to put my foot on the gas (at a stop light). Have any of you guyz experienced that with your X5's?

After my own research I'm discovering that CPO is limited and broad and way I see they will cover what they want to cover. I have read the BMW CPO guide.

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  #2  
Old 05-21-2012, 01:15 PM
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It doesn't cover just what they want to cover. It covers exactly what is listed in the CPO document.

Posters often don't read the details, and are then surprised to find some things aren't covered. There are broad exceptions listed for wear items, for example.
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Old 05-21-2012, 02:39 PM
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I have the rolling back issue. Specially after the cold start. Does it every single time for atleast 50 kms, specailly when I hit the full brake (on a light or in traffic), it rolls back and then jerks (harsh take off). I originally thought it's because of the cold and needs to warm up, but now at 30 degree Celsius, it does exactly the same.

They never fixed it while under warranty, citing usual issues, we can't replicate, or it's normal, and under CPO, they charged me $150 and told me it would need another 4/5 hours of work to determine the cause (about $800 more for diagnosis) since it's not covered under CPO.

However, recently at a paid inspection, they found out my transmission pan area has a very very minor leak, and suggested me to get it fixed ($1500). Tho they said its very minor, because I don't even see anything dripping off it or staining the pain area... so thinking about taking to a local indy to get it checked for second opinion. I believe this might be the cause of roll back and harsh take off.


On CPO, as the gentleman said above, it covers exactly whats written there in the CPO document. However, my personal experience with the CPO has been nothing but a nightmare. Anything that has gone wrong over the period of few months after the CPO kicked in, I have always been told it's not covered under the CPO, even tho the local indy tells me something else, which is, it should be covered under CPO.

E.g. just recently I had a brake light burnt, and I was told it's not the Footwell module dispensing high voltage (which is covered under CPO warranty), but the light itself, which got short circuit and deactivated the footwell module (and I don't see/know any reason why the light will deactivate the footwell module where it's on receiving end only). They told me they have fixed the module, so they wont charge me for it, but since it was the light that caused the issue, I have to pay all the labour charges. Now I tried to fight it, but all in vain. Fell on deaf ears, all the way up to the BMW Canada.

So from my experience with CPO, it depends what kind of person/dealership you get to service your vehicle with. It can be a beautiful thing, or they can blame some other part and charge you, even tho the part broken maybe under the warranty.

I always suggest people to get something with remaining Factory warranty, so you can know the problems of your car and can get them fixed while its under full warranty, or, have really deep pockets.
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Old 05-21-2012, 03:22 PM
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That's a good reminder that the list of what is covered or not is specific, and is also subject to determination of the cause of the failure. A component that fails itself is treated differently than a component that fails due to a different, non-covered component.

That also matters with wear, as a component that is covered for failure, ie defects in materials or workmanship, often won't be covered if it wears out. The list of components, in and of itself, is not a complete reference as to whether your failure will be covered. And the arbitrator of what is covered is not your independent mechanic, but the policy issuer.

It is like any other insurance policy; it is not a warranty per se, no matter what they call it.
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Old 05-22-2012, 12:43 AM
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Quote:
Originally Posted by TorontoKhan View Post
I have the rolling back issue. Specially after the cold start. Does it every single time for atleast 50 kms, specailly when I hit the full brake (on a light or in traffic), it rolls back and then jerks (harsh take off). I originally thought it's because of the cold and needs to warm up, but now at 30 degree Celsius, it does exactly the same.

They never fixed it while under warranty, citing usual issues, we can't replicate, or it's normal, and under CPO, they charged me $150 and told me it would need another 4/5 hours of work to determine the cause (about $800 more for diagnosis) since it's not covered under CPO.

However, recently at a paid inspection, they found out my transmission pan area has a very very minor leak, and suggested me to get it fixed ($1500). Tho they said its very minor, because I don't even see anything dripping off it or staining the pain area... so thinking about taking to a local indy to get it checked for second opinion. I believe this might be the cause of roll back and harsh take off.


On CPO, as the gentleman said above, it covers exactly whats written there in the CPO document. However, my personal experience with the CPO has been nothing but a nightmare. Anything that has gone wrong over the period of few months after the CPO kicked in, I have always been told it's not covered under the CPO, even tho the local indy tells me something else, which is, it should be covered under CPO.

E.g. just recently I had a brake light burnt, and I was told it's not the Footwell module dispensing high voltage (which is covered under CPO warranty), but the light itself, which got short circuit and deactivated the footwell module (and I don't see/know any reason why the light will deactivate the footwell module where it's on receiving end only). They told me they have fixed the module, so they wont charge me for it, but since it was the light that caused the issue, I have to pay all the labour charges. Now I tried to fight it, but all in vain. Fell on deaf ears, all the way up to the BMW Canada.

So from my experience with CPO, it depends what kind of person/dealership you get to service your vehicle with. It can be a beautiful thing, or they can blame some other part and charge you, even tho the part broken maybe under the warranty.

I always suggest people to get something with remaining Factory warranty, so you can know the problems of your car and can get them fixed while its under full warranty, or, have really deep pockets.
I wonder if it's different US vs. Canada because my CPO Warranty has been great. It's covered basically everything I thought it would and more. I always recommend looking at the in-service history to determine potential reliability issues. My 2007 with 83k on the clock has been very reliable and one of the benefits of replacing the items via BMW is the 2 year parts warranty that has already come in handy for my with the steering wheel peel issue
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Old 05-22-2012, 02:53 AM
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So much of 'what is covered' can be driven by the dealership, and more precisely, by the service advisor and the warranty coordinator at the dealership.

A 'toxic' environment within some dealers service department results in really poor customer experiences..when SAs are hounded about the decisions they make, it can really influence how they interpret CPO rules...
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Old 05-22-2012, 11:26 AM
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Quote:
Originally Posted by ard View Post
So much of 'what is covered' can be driven by the dealership, and more precisely, by the service advisor and the warranty coordinator at the dealership.

A 'toxic' environment within some dealers service department results in really poor customer experiences..when SAs are hounded about the decisions they make, it can really influence how they interpret CPO rules...
My dealer has covered items I KNOW are not part of the CPO coverage (ex: motor in the seat) and in return I rate them all 10's. It's a good system...
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  #8  
Old 05-22-2012, 04:00 PM
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Quote:
Originally Posted by ard View Post
So much of 'what is covered' can be driven by the dealership, and more precisely, by the service advisor and the warranty coordinator at the dealership.

A 'toxic' environment within some dealers service department results in really poor customer experiences..when SAs are hounded about the decisions they make, it can really influence how they interpret CPO rules...
Agreed.

That toxic environment isn't necessarily directed at customers, it can often come from having been caught out claiming things from the manufacturer that weren't covered under warranty, and then being put on a watch list. Warranty audits aren't much fun for a dealership, especially when discrepancies are found. If that happens a few times, the dealer is under a microscope from then on.

I have told the story before about a rear door speaker grill in my X5 that was kicked in (accidentally) by my young daughter. I asked the dealer to take care of it when I was in for a scheduled service. When I picked up the car I asked why there was no charge, as it obviously wasn't warranty. The SA replied that no, it wasn't warranty, but they took care of it for me on their dime, and hoped I would be back again. Good customer service is contagious. There were other examples, and I bought five vehicles off that dealership.
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  #9  
Old 05-23-2012, 03:03 AM
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Quote:
Originally Posted by ard View Post
So much of 'what is covered' can be driven by the dealership, and more precisely, by the service advisor and the warranty coordinator at the dealership.

A 'toxic' environment within some dealers service department results in really poor customer experiences..when SAs are hounded about the decisions they make, it can really influence how they interpret CPO rules...

This is exactly what I am trying to say. The "toxic" environment. And unfortunately, I have ran into that way too many times that I almost lost hope to find a good dealer anymore around entire city, which can boast for a good customer service.

JCL, lucky you, they didn't even change the wiper blades two days after I bought the vehicle, forget about getting something else out of them.
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Old 05-23-2012, 03:11 AM
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Quote:
Originally Posted by blondboinsd View Post
I wonder if it's different US vs. Canada because my CPO Warranty has been great. It's covered basically everything I thought it would and more. I always recommend looking at the in-service history to determine potential reliability issues. My 2007 with 83k on the clock has been very reliable and one of the benefits of replacing the items via BMW is the 2 year parts warranty that has already come in handy for my with the steering wheel peel issue
It certainly is different. Specially the practices. In US, there's loads of competition so they fight for customers. Here they can get away with selling the same car for $10k more and can seriously tell you off on your face (speaking of customer service) due to same company owning more than one dealerships around the city so hardly a competition and absolutely same practices across the board when comes to dealings.
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