Hitch - retrofit kit - $630?

[ard]

Originally Posted by Oaktree

Ok, after hearing multiple stories how easy the progidy wireless brake controller works I figured out my pins are not powered correctly on the 7 pin. After 3 calls, 2 service appointments and 1 yr they are telling me I need an retrofit kit for my hitch and it was not part of the original sales agreement last April - so I need to pay for it, $660.
Has anyone heard of this? Who buys a hitch that doesn't work correctly?

What precisely did the sales agreement say?? Sounds like they F'd you last April, and now they are playing dumb.

Did they sell you a "BMW Hitch"? Yes or no?

Did the sales order specifically exclude electrical components and/or programming? If NO, then THEY are on the hook to make it work.

BMWAG has a documented work instruction that defines "how to install a BMW hitch on an X5"...if a BMW dealer installs a hitch, THEY are responsible for doing EVERY STEP in that work instruction unless the customer has agreed, in writing, for something different or less complete. This means install a harness AND code the car to properly power the pins

I am sure they are going to use "oh, you are not using a BMW controller and THAT is your problem"...tell them to pound sand- and provide and appropriately wired pinout....the controller should not matter, if they provide the proper signals to the pins. To protect yourself from this game, keep the ccomplaint and words in the work order to very narrowly defined phrases: "power to pin 7", etc...DO NOT ALLOW THEM TO WRITE "does not work with customer supplied controller" etc...

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