2008 x5 4.8 cylinder head crack! - Page 3

e30cabrio · #1 10-20-2013, 05:13 PM

Quote:

Originally Posted by ard

WHO will you ask? Recognize that the dealer is your enemy now....they will get blamed if this crack was there and they didnt fix it first time. You need to appreciate there are three people in play here- you, BMWNA and Dealer.

I've had SAs go to bat for me, with stuff out of warranty.... and I've said "I'll pay you guys $500 towards the repair if you can get this covered by them" (this was not BMW).

Talk to BMWNA consumer affairs. They will take all the info and then talk to the dealer....push for a face to face. Your argument MUST be that the leak was never fixed, and that it was there since the first repair- and therefore it is still under warranty.

This is what I tried to say in post 13.

LA08X5 · #2 10-20-2013, 05:50 PM

Gotcha. I'm calling bmwna Consumer afraid first thing tomorrow.

A B Able Truck · #3 10-20-2013, 06:16 PM

Quote:

Originally Posted by LA08X5

Gotcha. I'm calling bmwna Consumer afraid first thing tomorrow.

Goodwill warranty:

http://prodcds.bmwuniversity.com/cou...8/Goodwill.pdf

LA08X5 · #4 10-23-2013, 04:54 PM

Update: Spoke with BMWNA customer relations and they are "investigating." The seem reasonable and willing to help. I'll keep everyone posted on the result.

e30cabrio · #5 10-23-2013, 05:17 PM

Good luck!

LA08X5 · #6 10-29-2013, 06:34 PM

Prepare to be Amazed....

Just Got a call from the Dealer. After all the back and forth with BMWNA... A regional rep was in the area, looked at my car and agreed. This was nothing like they had ever seen. They are going to agree to fix it and replace the cylinder head FREE OF CHARGE!
I was floored. Happy, but floored! Completely restored my faith in this company!

e30cabrio · #7 10-29-2013, 06:43 PM

Congrats!!!!