CPO "item not covered" - help needed

[dadofahusky]

How many times I have heard this. Most recent, my e70, still under cpo has its drivers side mirror no longer folding in. The dealership is saying this is not covered. they say anything having to do with the mirrors are not covered. I said it is and quoted from the what is not covered page on BMW NA site. it states "glass - side, sliding roof, rear and mirrors (except for electrical/electronic components);"

they say their book says not covered. i say BMW NA says it is covered. Help anyone.



BMW NA via customer relations tells me they dont determine this but rely on the dealerships.