Advice needed for special order issue w/ Dynamic Handling Package

[smassey321]

My father, who is in his 70s, ordered himself a semi-loaded F15 last month. It arrived and all seemed well until he decided the suspension was too soft. The sales people told him to press the sport button by the shifter and that it would firm it up. Well it did not.

It turns out prior to ordering, he test drove an M-sport that probably had the Dynamic Handling Package. He told the dealer he wanted the same ride without the m-sport look. He wanted comfort seats anyway. But the dealer neglected to tell him about the Dynamic Handling Package option. He even asked and was told the Sport button was all he needed. He also asked about dynamic steering and was told "you don't want that, you will end up in a ditch!".

He visited me last week and drove my E70 with Adaptive Drive and now understands the differences in the options/handling. You really only notice the difference when you take some fast turns which I doubt he had the opportunity to do when he accepted delivery. I read the ordering guide and it is ridiculously complicated.

So now he has gone back to the dealer to try to turn this one in and order what he wants. How much of a hit is he going to take? Does he have any other options? It has 400 miles on it now and is already titled.

Thanks