My experience with BSW!

[Essam Khafagi]

8. BSW accepted the return and gave me a return authorization for what I paid after deducting the tweeter price. (430$)

9. My technician threw the BSW boxes so I used the Pioneer boxes to pack everything. They are the same size, and the box has foam inside that completely protect the speaker. I also used an outer box for extra protection and filled the empty spaces with foams and empty boxes.

10. I paid 134$ to send them back via Aramex (www.aramex.com). They are like DHL and FedEx and I am using them since ages in all my work shipments. I send and receive delicate items like Fiber Optic patch cords and connectors for example.

11. BSW received them in three days and here is what I got from them:
Essam,
I just received your package and need to inform you that some of the contents were damaged in shipping because of the way they were packaged. There is also damage to the speakers from installation that goes beyond normal installation marks.
Under these circumstances I cannot give you a full refund, as the product is damaged and cannot be sold as new.
This RA was issued under the pretense that the speakers were in like new condition and in original packaging and they are not.
I can offer you a credit of $200.00 for the damaged speakers that you have sent us. I cannot offer more than this.

12. Do you believe this?!!! Of course I did not accept and sent them back on 23 December. I did not get any feedback till the moment. All I got is a "delete" notification from "Mr. Halston". He is replying to threads here and he did not care about my case! Is this what we should expect from a "Sponsor" on our forum??!!

I just wanted to share this with forum members, and I swear that I wrote down everything as it exactly happened.

Thanks and sorry for the long article.