1.When I import camera database, a box 'Append' appears asking me whether I want to append this to an existing POI. This box is difficult to get rid off. CLicking yes, no, or cancel doesn't work unless I click cancel about a dozen times. Any ideas what this is?

2. When I go on to 'Create ISO', the 'next' button greys out but nothing else happens for hours. No sign of any activity in the computer or any sign of progress on the progress bar.

3. Is UltraISO mandatory? If so, will the trial version suffice? In my frustration, I committed the ultimate sin of getting a copy via UTorrent and got al sorts of Trojans (for my sins). I am willing to pay for the UltraISO, if it is absolutely necessary. Is it?

4. I have reinstalled Windows to get rid of the junk. (BTW, McAfee was ineffective in preventing or successfully removing the Trojans), but this requires another activation. I must say the activation process is painful. First time I got the code by e-mail after an hour or so but after the re-install, I have been waiting like 6 hours, but no e-mail. Maybe (and hopefully) because it is Sunday! Is there an easier way of activating the software?

Thanks for any help

Edit: I note that after I restart my computer (after the Windows updates etc.), the PMN 'challenge' key changes, so that I need to send yet another e-mail canceling the first request. Is ther a phone number I can call instead as email delay means, once I generate a 'challenge key', I can't shut my computer off untill I get the e-mail with the activation code. Surely, there is an easier way?

Further Edit: Most of the above is sorted now. It seems I do need UltraISO to make it idiot proof and have ordered it.