EMail via Norton Question:

motordavid · #1 01-31-2006, 06:08 PM

Hi Gang... Way OT.

I'm stumped: my new 'puter here in FLA runs like a top, except for a new glitch in my ability to Send Email from Outlook Express. Here are the low/no tech details of my situ:
-When I hit Send/Recieve up on the OutEx top bar thing, it allows the emails to pour in.
-When I want to send an email and hit that same "Send/Recieve" tab, I get this:

"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'asapgroup.com', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F"

I know that the list of poss. causes is std bs. It also deposits the email that I want to send, in the Outbox.

To get around this, I hit Send/Recieve to let emails run in and be "clean", then I hit my Norton button in bottom toolbar, disable it for a second, hit send again, and the email goes out.

I have toggled around inside my Norton for days, looking at all the diff tabs and settings and menus and configurations until my eyes ached. I still don't fookin get the fix.

By the bye, imo, their Help link yields pages of FAQs and stuff that are near mind boggling. I've never had a product from a company that is impossible to literally "contact" like Symantec appears to be. (Not looking for your fave "other" AntiVirus to "solve" this prob.; Norton has always worked for me and it did work "until"...)

I have Norton 2005 AntiVirus, etc., which heretofore has worked fine. I had changed Nothing in the weeks since this 'puter was orig. fired up. One day, it just started "doing this". I update LiveUpdate regularly, run the scan, blah, blah, blah.

Are there some "5 easy pieces/steps" I can fiddle with to let email go out normally like it used to?

I have about given up. I just don't get nor can find the "fix" to open up the email Send Door.
Thanks.
BR,md

Ol'UncMtr@'PuterDummy.edu