2 weeks ago I made an order at Sears on line for a Karaoke machine for one of my friend's kid and asked for it to be delivered at the local Sears store. The next day I was notified by email that the Karaoke machine was ready for pickup at the store. When I went there to pick it up I was told that there was a problem with the computer system and that the first order never went through although my credit card was charged. One of the employee at the store called Sears.com and supposedly canceled the order for me and he said that it would take up to 5 days to get the amount re credited back on my credit card. I was told then to make another order which I did and paid again. Not seeing anything re credited after 10 days I called Sears customer service today and asked about what happened with the cancellation of the first order and to get a status on the second order. The customer service person then told me that the first order was shown as completed and already picked up and they did not know where the other one was.!!! She told me that they could not do anything for me and I had to call the store and deal with a store manager. I called the store and was passed from one person to another for 6 or 7 times, disconnected twice before getting somebody who I spent about 30mns on the phone with. This person probably felt that I was really loosing my patience and getting really upset about this all thing because she eventually stopped arguing and she said she will take care of canceling my first order and she also said she will investigate what happened with the second one. This time she told me though that it takes ups to 12 days to get the amount of the canceled order re credited! I can guaranty that this is my last purchase at Sears. Too bad because I bought some good tools in the past as well my appliances there and they were good quality product.