Dallas Dealer wrecks M5 - Page 4

mgbmwx5 · #1 09-05-2010, 05:05 PM

Quote:

Originally Posted by rrental

Please don't get me wrong. If you read the first dozen or so pages from the post most of the people posting comments are suggesting him to sue his a$$ off. It was just a comment in general about sueing and getting sued.

If the dealer is not willing to solve this and owns up to it, he should be "hanged on the highest tree" and all possible actions from the M5 owner to get compensated for his loss should be taken. Me, as a business owner just can't understand the ignorance from this dealer if he does not compensate. The simple fact that this story and his trashed reputation is all over the internet will cost him fare more $$$ than compensating his customer.....It's just common business sense to me.

Sometimes you wonder how they survived this long in the first place with that kind of an attitude.

I would not go there anymore and for sure let the manager know why. This is the strongest weapon of the consumer. Get the word out and stop using their services. The power of internet at work.

I have to admit that I did not read the entire post on the M5 forum. (it's a bit long....) He has been given the runaround and this dealer should be taken out of business.

mgbmwx5 · #2 09-05-2010, 05:16 PM

Quote:

Originally Posted by rrental

Please don't get me wrong. If you read the first dozen or so pages from the post most of the people posting comments are suggesting him to sue his a$$ off. It was just a comment in general about sueing and getting sued.

If the dealer is not willing to solve this and owns up to it, he should be "hanged on the highest tree" and all possible actions from the M5 owner to get compensated for his loss should be taken. Me, as a business owner just can't understand the ignorance from this dealer if he does not compensate. The simple fact that this story and his trashed reputation is all over the internet will cost him fare more $$$ than compensating his customer.....It's just common business sense to me.

Sometimes you wonder how they survived this long in the first place with that kind of an attitude.

I would not go there anymore and for sure let the manager know why. This is the strongest weapon of the consumer. Get the word out and stop using their services. The power of internet at work.

I have to admit that I did not read the entire post on the M5 forum. (it's a bit long....) He has been given the runaround and this dealer should be taken out of business.

One thing the owner cannot change is the fact that the M5 title will be changed to "Salvaged" and there isn't anything the dealer can do about it. This is very unfortunate for the owner!

m5james · #3 09-05-2010, 08:56 PM

Quote:

Originally Posted by rrental

Please don't get me wrong. If you read the first dozen or so pages from the post most of the people posting comments are suggesting him to sue his a$$ off. It was just a comment in general about sueing and getting sued.

If the dealer is not willing to solve this and owns up to it, he should be "hanged on the highest tree" and all possible actions from the M5 owner to get compensated for his loss should be taken. Me, as a business owner just can't understand the ignorance from this dealer if he does not compensate. The simple fact that this story and his trashed reputation is all over the internet will cost him fare more $$$ than compensating his customer.....It's just common business sense to me.

Sometimes you wonder how they survived this long in the first place with that kind of an attitude.

I would not go there anymore and for sure let the manager know why. This is the strongest weapon of the consumer. Get the word out and stop using their services. The power of internet at work.

I have to admit that I did not read the entire post on the M5 forum. (it's a bit long....) He has been given the runaround and this dealer should be taken out of business.

Ironically, even though some businesses do this to their customers, some people still keep coming back even after they've been treated poorly. Now I'm getting wildly off topic, but look at iPhone 4 spoof videos all over YouTube about the signal issues...yet look how many of those $600 phones are being sold. We do it to ourselves. Some people will read this story, but I doubt this dealership will miss a beat. But to take us back onto topic, that's why we sue...because as much as it may piss us off that it happened, they're going to be business as usual the following day, just with less of a slush fund.

rrental · #4 09-05-2010, 08:29 PM

Quote:

One thing the owner cannot change is the fact that the M5 title will be changed to "Salvaged" and there isn't anything the dealer can do about it. This is very unfortunate for the owner!

And he should be compensated for that.

But it's shameful how the dealer, and BMW NA is dealing with this. You don't buy a $ 100.000 + car to get it "rebuild" No matter what anybody said, it will never be as good as before. The more I read about it, the more it's pi$$ing me off. Can't imagine how the owner feels.

Did read somewhere halfway the post that BMW NA can't get involved as the dealer is privately owned. They should care as BMW reputation is dragged trough mud.

A sales manager told me not to long ago: I don't make them, but sell them, we will do as much as possible to get it fixed but don't blame us....Same crappy attitude. Told him he represents the brand and I don't give a sh.t who makes them. You took my money, so you are the one I will hold responsible.

Anyways, wish the owner of the M5 lots of luck and he is doing a great job getting it out there.

m5james · #5 09-05-2010, 09:44 PM

Old story, but Savage BMW in Los Angeles, CA tried to do the same thing to an M3 owner. Sounds like the CA and TX Service Manager have been to the same customer service training classes....try to fix it, admit nothing. Once again, BMWNA wanted nothing to do with it as well, so I don't blame this guy for making the switch to Porsche.

Now It Can Be Told - bimmerfest - BMW Forums

E53is · #6 09-05-2010, 10:41 PM

they will probably get away with it and no to W

Lambeau · #7 09-06-2010, 12:25 PM

Sorry, but I haven't been here much since I traded my X in for the M6. Been spending most of my web time at the M5/M6 boards and have been watching this story.

Hope you're all having a great summer. I've been on the road constantly (Air Force duty) but drove my M out here to Langley AFB while I'm here for a month. Hope you're all doing well & I miss you all!

I had to do a locate on my M and it came from the Dallas area where this M5 incident happened. Not sure on exactly what dealership this is there though. Took my car into a dealer close to my AFB here in VA and that was 2 days after the M5 incident. I told the service advisor about the M5 & that I did not want ANYONE driving my car except from the drive-up lane to the service bay. He was very defensive at first but eventually understood and was compliant. When I picked up my car I verified the odometer and all was good.

These cars have power that I would describe as "violent" and it takes time to understand and respect that power. I could easily see how a tech with little or no experience with these cars would get in trouble. Somewhat related to the M5 incident; I had a software update put in my M that now allows me to totally disable the DSC that the 2007 manual trans car could not do from the factory. BMW NA has now authorized this upgrade for free so I had it done. Now I can get it back on the dyno to check the RWHP as I tried that once and the DSC wouldn't even allow a dyno run.

Just wanted to say hello and share a few pics from the Great Smoky Mountains NP where I spent the last few days. Put on 1100 miles and it was a PLEASURE in this car on those awesome mountain roads.

Take care all & miss you guys!
Deno

mgbmwx5 · #8 09-06-2010, 12:57 PM

Quote:

Originally Posted by Lambeau

Sorry, but I haven't been here much since I traded my X in for the M6. Been spending most of my web time at the M5/M6 boards and have been watching this story.

Hope you're all having a great summer. I've been on the road constantly (Air Force duty) but drove my M out here to Langley AFB while I'm here for a month. Hope you're all doing well & I miss you all!

I had to do a locate on my M and it came from the Dallas area where this M5 incident happened. Not sure on exactly what dealership this is there though. Took my car into a dealer close to my AFB here in VA and that was 2 days after the M5 incident. I told the service advisor about the M5 & that I did not want ANYONE driving my car except from the drive-up lane to the service bay. He was very defensive at first but eventually understood and was compliant. When I picked up my car I verified the odometer and all was good.

These cars have power that I would describe as "violent" and it takes time to understand and respect that power. I could easily see how a tech with little or no experience with these cars would get in trouble. Somewhat related to the M5 incident; I had a software update put in my M that now allows me to totally disable the DSC that the 2007 manual trans car could not do from the factory. BMW NA has now authorized this upgrade for free so I had it done. Now I can get it back on the dyno to check the RWHP as I tried that once and the DSC wouldn't even allow a dyno run.

Just wanted to say hello and share a few pics from the Great Smoky Mountains NP where I spent the last few days. Put on 1100 miles and it was a PLEASURE in this car on those awesome mountain roads.

Take care all & miss you guys!
Deno

Awesome!!

ard · #9 09-06-2010, 01:17 PM

I made this point on the m5board thread...

The car was brought to the dealership for "Job A". This was the extent of their authority to hold the car.

Once the accident occured they were 'done'. They should have called the owner, asked what he wanted- they could have proposed a solution, but at that point it is purely the owners call.

Here is an analogy- you tender the car to a valet, you come to pick it up and they say "we crashed it". The say 'we'll fix it' .... you go nuts and demand it back.

Will you be accused of being 'premature' and 'failing to let them work it out'?

A BMW dealer is an independent company no different than a car lot, valet service, etc,etc.

Once the loss occurred (ie the owners car stopped moving) it was out of the dealers hands and into the owners hands. The dealer acting like they've been wronged by the owner, and people accusing the owner of 'not working with them' don't understand this distinction.

IMO

A

koister2001 · #10 09-06-2010, 01:59 PM

Quote:

Originally Posted by ard

I made this point on the m5board thread...

The car was brought to the dealership for "Job A". This was the extent of their authority to hold the car.

Once the accident occured they were 'done'. They should have called the owner, asked what he wanted- they could have proposed a solution, but at that point it is purely the owners call.

Here is an analogy- you tender the car to a valet, you come to pick it up and they say "we crashed it". The say 'we'll fix it' .... you go nuts and demand it back.

Will you be accused of being 'premature' and 'failing to let them work it out'?

A BMW dealer is an independent company no different than a car lot, valet service, etc,etc.

Once the loss occurred (ie the owners car stopped moving) it was out of the dealers hands and into the owners hands. The dealer acting like they've been wronged by the owner, and people accusing the owner of 'not working with them' don't understand this distinction.

IMO

A

plus, his car will NEVER be fixed to the original spec, let alone the salvage, or rebuilt title due to the extent of the damage.