Dallas Dealer wrecks M5 - Page 3

mgbmwx5 · #21 09-05-2010, 01:43 PM

Quote:

Originally Posted by 4.6is Ryder

Like all of you, I don't have time or the desire to read the whole story on the M5 board. But my question is, has anyone disclosed the name of the dealership yet? ..........Phil

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CarsRmyVICE · #22 09-05-2010, 01:56 PM

I understand that in america v. canada there is a more common perception that if you do not cya you will be sued for your negligence, and in some cases this is certainly true. But lets not turn this on the customer. This was not some mistake where his m5 fell off a lift or something. They were inappropriately using his 100k vehicle, subsequently ruined it, and then lied about it. My attitude would be you screw me I crush you without mercy.

Naz24 · #23 09-05-2010, 01:56 PM

Quote:

Originally Posted by mgbmwx5

If the stealer does not own up to their mistakes and give the owner a new M5, what do you do next? Of course you will sue them. This stealer has lied, and they have expressed no desire to give the owner a new M5. The tech, service manager and general manager should all be fired, however, it doesn't buy the owner a new M5, does it? So you must sue for your legal rights. This is NOT about greed!!! Put yourself in the poor guys shoes, what would have done differently?

I agree with you. If the dealership fixed it the way it should be fixed, then obviously no legal action is needed. But when they want to give this poor guy his M5 back now depreciated so much more, then legal action is necessary.

mgbmwx5 · #24 09-05-2010, 02:04 PM

Quote:

Originally Posted by Naz24

I agree with you. If the dealership fixed it the way it should be fixed, then obviously no legal action is needed. But when they want to give this poor guy his M5 back now depreciated so much more, then legal action is necessary.

Even if the dealer fixed the M5 as it should be, the automobile title will be changed to "Salvaged", the depreciation factor is huge! You cannot sell it and recover the current worth of this vehicle, never! CarFax will pickup on it right away!

4.6is Ryder · #25 09-05-2010, 03:06 PM

Quote:

Originally Posted by mgbmwx5

Now that's some funny S@*T

...........Phil

rrental · #26 09-05-2010, 03:20 PM

Please don't get me wrong. If you read the first dozen or so pages from the post most of the people posting comments are suggesting him to sue his a$$ off. It was just a comment in general about sueing and getting sued.

If the dealer is not willing to solve this and owns up to it, he should be "hanged on the highest tree" and all possible actions from the M5 owner to get compensated for his loss should be taken. Me, as a business owner just can't understand the ignorance from this dealer if he does not compensate. The simple fact that this story and his trashed reputation is all over the internet will cost him fare more $$$ than compensating his customer.....It's just common business sense to me.

Sometimes you wonder how they survived this long in the first place with that kind of an attitude.

I would not go there anymore and for sure let the manager know why. This is the strongest weapon of the consumer. Get the word out and stop using their services. The power of internet at work.

I have to admit that I did not read the entire post on the M5 forum. (it's a bit long....) He has been given the runaround and this dealer should be taken out of business.

mgbmwx5 · #27 09-05-2010, 05:05 PM

Quote:

Originally Posted by rrental

Please don't get me wrong. If you read the first dozen or so pages from the post most of the people posting comments are suggesting him to sue his a$$ off. It was just a comment in general about sueing and getting sued.

If the dealer is not willing to solve this and owns up to it, he should be "hanged on the highest tree" and all possible actions from the M5 owner to get compensated for his loss should be taken. Me, as a business owner just can't understand the ignorance from this dealer if he does not compensate. The simple fact that this story and his trashed reputation is all over the internet will cost him fare more $$$ than compensating his customer.....It's just common business sense to me.

Sometimes you wonder how they survived this long in the first place with that kind of an attitude.

I would not go there anymore and for sure let the manager know why. This is the strongest weapon of the consumer. Get the word out and stop using their services. The power of internet at work.

I have to admit that I did not read the entire post on the M5 forum. (it's a bit long....) He has been given the runaround and this dealer should be taken out of business.

mgbmwx5 · #28 09-05-2010, 05:16 PM

Quote:

Originally Posted by rrental

Please don't get me wrong. If you read the first dozen or so pages from the post most of the people posting comments are suggesting him to sue his a$$ off. It was just a comment in general about sueing and getting sued.

If the dealer is not willing to solve this and owns up to it, he should be "hanged on the highest tree" and all possible actions from the M5 owner to get compensated for his loss should be taken. Me, as a business owner just can't understand the ignorance from this dealer if he does not compensate. The simple fact that this story and his trashed reputation is all over the internet will cost him fare more $$$ than compensating his customer.....It's just common business sense to me.

Sometimes you wonder how they survived this long in the first place with that kind of an attitude.

I would not go there anymore and for sure let the manager know why. This is the strongest weapon of the consumer. Get the word out and stop using their services. The power of internet at work.

I have to admit that I did not read the entire post on the M5 forum. (it's a bit long....) He has been given the runaround and this dealer should be taken out of business.

One thing the owner cannot change is the fact that the M5 title will be changed to "Salvaged" and there isn't anything the dealer can do about it. This is very unfortunate for the owner!

rrental · #29 09-05-2010, 08:29 PM

Quote:

One thing the owner cannot change is the fact that the M5 title will be changed to "Salvaged" and there isn't anything the dealer can do about it. This is very unfortunate for the owner!

And he should be compensated for that.

But it's shameful how the dealer, and BMW NA is dealing with this. You don't buy a $ 100.000 + car to get it "rebuild" No matter what anybody said, it will never be as good as before. The more I read about it, the more it's pi$$ing me off. Can't imagine how the owner feels.

Did read somewhere halfway the post that BMW NA can't get involved as the dealer is privately owned. They should care as BMW reputation is dragged trough mud.

A sales manager told me not to long ago: I don't make them, but sell them, we will do as much as possible to get it fixed but don't blame us....Same crappy attitude. Told him he represents the brand and I don't give a sh.t who makes them. You took my money, so you are the one I will hold responsible.

Anyways, wish the owner of the M5 lots of luck and he is doing a great job getting it out there.

m5james · #30 09-05-2010, 08:45 PM

Quote:

Originally Posted by rrental

What's with the urge of most Americans to sue the dealership for lots of $$$ ? Yes, they f.cked up and should own up to their mistake and give the guy a new M5. No questions about that. Second thing would be to get the ass manager who lied and any others involved in the lie fired.

But what good does it do to sue them? You, the customer, will be paying the lawyers bill and all other costs involved.

I agree that it has sadly become common place that we sue, but it's also just as sad that that is what it takes in order to get things done. The problem with this whole thing is that the dealership is more than likely only willing to fix the car, even though that doesn't solve the long term issue when the owner tries to resell, trade, etc and it has salvage written all over the title. Doing the right this isn't standard practice anymore, so unless they get sued with some arbitrary number that makes the owner feel better (and the lawyer gets a payday), then ultimately the owner will get left high and dry.

At this point, if the owner doesn't sue, the dealership will never "learn it's lesson" and the following day would be business as usual, minus some repair costs and a few employee changes. Sueing brings the game to a whole new level, widens more eyes and sadly will be what it takes to get the job done. Based on a combination of lies and trying to place some blame on the owner clearly goes to show that the dealership sure as hell isn't going to do the right thing on it's own.

But I do agree, American's sue far too much. This isn't some frivilous lawsuit where some stupid fat chick spilled coffee on herself andthen can't own up to the fact that SHE screwed up. In this situation, it's the only option to ensure that the right thing is done, because anything short of replacing the entire car would be completely halfass. It's not the owners fault, so he shouldn't have to bear the brunt of the loss when the day comes that he decides to get another car.

Hell, let the dealership buy it and turn it into a loaner car, at least then it's not a total loss. Don't forget though, per the manager, it needs some new tires in the back though

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