As reflected in the Denver/Boulder BBB on: 12/16/05 at 10:48 AM PST
BBB Reliability Report

This information is not authorized for sales or marketing use.

Oprime Aqu� Para Espa�ol
1sourceautowarranty.com
7935 E. Prentice Ave., #400
Greenwood Village, CO 80111

Original Business Start Date: 04/01/99
Principal: Kathy Connelly, Customer Service Manager
Phone Number: 888-905-5700
Email Address: [email protected]
Web Site Address: www.1sourceautowarranty.com
Type of Business: Auto Warranty Plans


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

BBB MEMBERSHIP

On December 15, 2005 this company's membership in the BBB was suspended by the BBB due to recent government action involving the firm's customer relations which indicates a significant failure of the firm to meet standards of conduct expected of a BBB member.

NATURE OF BUSINESS

This company offers several vehicle service agreements including short term and long-term warranties.

CUSTOMER EXPERIENCE

On December 2, 2005 the BBB learned that the Hawaii Division of Insurance had suspended operations of this company. The BBB has been unable to confirm with government or law enforcement agencies in Hawaii or Colorado to respond to questions. The BBB urges consumers to be cautious in purchasing any products from this company until more details are made available.

The BBB has been advised that consumers should send their repair bill, evidence of payment and other documents or explanations that will assist in evaluating your claim to:
PrimeGuard Insurance Co., Inc.
C/O 1225 17th St., Suite 1700
Denver, CO 80202

The company is committed to resolving any issue internally through its internal Review Board. In the event of any dissatisfaction, please contact Kathy Connelly, Customer Service Manager at (888) 741-1940.
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When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 201
Number of complaints processed by the BBB in last 12 months: 15


Complaints Concerned
Advertising Issues: 1
Outcome of the complaint -
Resolved: 1

Sales Issues: 8
Outcome of all complaints -
Resolved: 6; Company made good faith effort to Resolve:
2

Delivery Issues: 1
Outcome of the complaint -
Resolved: 1

Repair or Service Issues: 7
Outcome of all complaints -
Resolved: 7

Guarantee or Warranty Issues: 158
Outcome of all complaints -
Resolved: 134; Delayed Resolution: 10; Company made
good faith effort to Resolve: 14

Refund or Exchange Issues: 6
Outcome of all complaints -
Resolved: 3; Delayed Resolution: 2; Company made good
faith effort to Resolve: 1

Contract Issues: 16
Outcome of all complaints -
Resolved: 15; Delayed Resolution: 1

Customer Service Issues: 2
Outcome of all complaints -
Resolved: 2

Credit or Billing Issues: 2
Outcome of all complaints -
Resolved: 2



LICENSING INFORMATION

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: www.state.co.us/gov_dir/permits.html.

ADDITIONAL TELEPHONE NUMBERS

Additional phone numbers for this company include:
(303) 741-1940.

GOVERNMENT ACTIONS

On December 2, 2005 the Division of Insurance of Hawaii closed the day to day operations of the company and its affiliates (First Assured Warranty, 1SourceAutoWarranty, and PrimeGuard) and are currently under investigation.

EDUCATIONAL/GENERAL COMMENTS

The Federal Trade Commission offers the following advice when choosing a warranty.

Although not required by law, written warranties come with most major purchases. When comparing written warranties, keep the following in mind:

* How long does the warranty last? Check the warranty to see when it begins and when it expires, as well as any conditions that may void coverage.

* Who do you contact to get warranty service? It may be the seller or the manufacturer who provides you with service.

* What will the company do if the product fails? Read to see whether the company will repair the item, replace it, or refund your money.

* What parts and repair problems are covered? Check to see if any parts of the product or types of repair problems are excluded from coverage. For example, some warranties require you to pay for labor charges. Also, look for conditions that could prove expensive or inconvenient, such as a requirement that you ship a heavy object to a factory for service, or that you return the item in the original carton.

* Does the warranty cover "consequential damages?" Many warranties do not cover damages caused by the product, or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for the lost food.

* Are there any conditions or limitations on the warranty? Some warranties provide coverage only if you maintain or use the product as directed. For example, a warranty may cover only personal uses�as opposed to business uses�of the product. Make sure the warranty will meet your needs.

For more information, visit the Federal Trade Commission's entire publication at http://www.ftc.gov/bcp/conline/pubs/...ts/warrant.htm.

REPORT DATE: 12/16/2005

COPYRIGHT DATE: 2005 Denver/Boulder BBB

STANDARD DISCLAIMER

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary. Members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.

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