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  #21  
Old 10-22-2008, 03:03 PM
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Instead of spending time trying to help customers we have to deal with forum "chatter" for what is a simple exchange.

We had hoped to do right by the customer in sending him a better product than the one on the site. It turned out badly, so now we have a long drawn out drama.

We had to wait for a product to come in that was suitable to the customer's needs, that took longer than expected as there were a few problems.

Not only have we been in communication with the customer throughout the process but we have also been trying our best to get things right for the customer as we always do.

We made a mistake in sending him the product we thought would be more suitable, it wasn't. Now, we have a suitable product - photos will be taken of the actual product tomorrow - before sending.

It is standard procedure to request a deposit - which is an authorization - not a capture/charge anytime the product cost exceeds $500. In this case, we are requesting an authorization deposit from the customer of only $400 to ensure return of the original unit - which we are paying for in terms of shipping and receiving. If the original unit is not returned within 30 days, then we will complete the charge. If it is returned, the authorization will expire without any actual charge.

Those of you jumping on the bandwagon of bashing, should wait to hear both sides of the issue and let us resolve it with the customer. We always have and always will.

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  #22  
Old 10-22-2008, 03:07 PM
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Quote:
Originally Posted by richirich
No Story with me..just the look of their solution turned me off, then after reading what Simon has been though....I would not go near these guys with a 10 foot pole...

There are so many choices for X5 mods.....

www.customangeleyes.com
www.angelibrite.com
www.bimmian.com
www.jlevisw.com

.....just to name a few!!

then of course lovely ebay for odds and ends!

RR
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  #23  
Old 10-22-2008, 03:24 PM
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Quote:
Originally Posted by umnitza

We made a mistake in sending him the product we thought would be more suitable, it wasn't. Now, we have a suitable product - photos will be taken of the actual product tomorrow - before sending.

You honestly thought that product you sent him originally was better ("more suitable") then what you advertise as the P53's? Taking one solitary look at the pic tells me that its not even close and nowhere near what its supposed to be. You did the same thing to Mtx5...and who knows how many others. From what has been described.. The issue is you sent them this crap, without telling them it wasn't what they had originally ordered. From what we understand, Only after complaints from them, did you scramble and try to remedy the situation. Umnitza...Come on man..This doesn't look good..anyway you try to spin it...Correct me if I'm wrong.
  #24  
Old 10-22-2008, 03:46 PM
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Quote:
Originally Posted by primetime
You honestly thought that product you sent him originally was better ("more suitable") then what you advertise as the P53's? Taking one solitary look at the pic tells me that its not even close and nowhere near what its supposed to be. You did the same thing to Mtx5...and who knows how many others. From what has been described.. The issue is you sent them this crap, without telling them it wasn't what they had originally ordered. From what we understand, Only after complaints from them, did you scramble and try to remedy the situation. Umnitza...Come on man..This doesn't look good..anyway you try to spin it...Correct me if I'm wrong.
I highlighted the most important word on your whole post.

Since you obviously had and have the time to read what transpired before and now, you saw:

http://www.xoutpost.com/523478-post23.html <-- full explanation of the issues

http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of.

And finally, NO, we don't scramble, we work out the product that best suits the customer's needs.
  #25  
Old 10-22-2008, 04:13 PM
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Those articles were posted 20 days BEFORE simon posted this thread.... . And call me crazy...But I don't think he felt the need to post this thread because he felt as though "he'd been taken care of" per your response above.


Look...Umnitza do what you will...You've probably had success in fullfilling some other orders without problems...But, I'm just one customer who will turn the other way when looking for products. And I'm sure you won't mind that. And I'm also sure I'm not the only one who will, and has read this and come to the same conclusion as I have..so to each his own..

Last edited by primetime; 10-22-2008 at 05:13 PM.
  #26  
Old 10-22-2008, 04:53 PM
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interesting thread... for future reference...
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  #27  
Old 10-22-2008, 07:43 PM
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If the shit gets any thicker on this thread I'm gonna need hip waders just to read it!
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  #28  
Old 10-22-2008, 08:47 PM
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Quote:
Originally Posted by Tom G.
My BAD!!

.....and of course www.europeanautosource.com


RR
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  #29  
Old 10-22-2008, 10:33 PM
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Talking EAS has great customer service!

Listen, I am not picking any sides, but I have nothing by excellent support from Tom G from europeanautosource.com

I have had several extensive electronic mods done by Tom G including retrofitting Sirius satellite on my 2001 X5
http://www.xoutpost.com/x5-e53-forum/...ellite+upgrade

And also different versions of DICE on my X5 with the DICE Silverline as the latest upgrade.

Also, RDash angel eye install on my X5:
http://www.xoutpost.com/x5-e53-forum/...ght=check+eyes

Also, he has done work on my M3:
http://www.xoutpost.com/other-bmws/46...ght=Angel+eyes

Excellent support. He actually has a shop where he can install the stuff and has an excellent crew of installers.

So, I really think EAS customer service speaks for themselves.

So please think twice where you order your products...
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  #30  
Old 10-23-2008, 12:06 AM
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hahaha look at umnitza trying to justify themselves again. they pulled the same crap on me. "we didnt send you the p53s in the picture because they are known to leak". apparently all of them leak! as soon as i pulled the product out of the box i KNEW i shouldnt even consider installing it. it was crap!! if i spit on it the headlight would 'leak' .

and if you aren't going to send what is advertised why not ASK first before sending a DIFFERENT product. obviously we placed the order because we were initially interested in the product advertised. if you cant supply proper headlights, dont supply any at all. just wasting peoples time and money.


in the end im glad i was told about davids setup at custom angel eyes (thanks again RichiRich). I think if David did better advertising umnitza would not even be considered. they are just not worth this headache, and their products aren't worth it either.
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