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#21
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We had hoped to do right by the customer in sending him a better product than the one on the site. It turned out badly, so now we have a long drawn out drama. We had to wait for a product to come in that was suitable to the customer's needs, that took longer than expected as there were a few problems. Not only have we been in communication with the customer throughout the process but we have also been trying our best to get things right for the customer as we always do. We made a mistake in sending him the product we thought would be more suitable, it wasn't. Now, we have a suitable product - photos will be taken of the actual product tomorrow - before sending. It is standard procedure to request a deposit - which is an authorization - not a capture/charge anytime the product cost exceeds $500. In this case, we are requesting an authorization deposit from the customer of only $400 to ensure return of the original unit - which we are paying for in terms of shipping and receiving. If the original unit is not returned within 30 days, then we will complete the charge. If it is returned, the authorization will expire without any actual charge. Those of you jumping on the bandwagon of bashing, should wait to hear both sides of the issue and let us resolve it with the customer. We always have and always will. |
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#22
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Quote:
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Tom G. | european auto source (eas) email: [email protected] web: www.europeanautosource.com tel 866.669.0705 | ca: 714.369.8524 x22 | fax: 714.908.1796 Twitter | Flikr | Facebook | YouTube |
#23
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#24
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Since you obviously had and have the time to read what transpired before and now, you saw: http://www.xoutpost.com/523478-post23.html <-- full explanation of the issues http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of. And finally, NO, we don't scramble, we work out the product that best suits the customer's needs. |
#25
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Those articles were posted 20 days BEFORE simon posted this thread.... . And call me crazy...But I don't think he felt the need to post this thread because he felt as though "he'd been taken care of" per your response above.
Look...Umnitza do what you will...You've probably had success in fullfilling some other orders without problems...But, I'm just one customer who will turn the other way when looking for products. And I'm sure you won't mind that. And I'm also sure I'm not the only one who will, and has read this and come to the same conclusion as I have..so to each his own.. Last edited by primetime; 10-22-2008 at 05:13 PM. |
#26
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interesting thread... for future reference...
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"Lapit mga kaibigan at makinig kayo, ako'y may dala-dalang balita galing sa bayan ko Nais kong ipamahagi ang mga kwento at mga pangyayaring nagaganap sa lupang ipinangako..."
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#27
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If the shit gets any thicker on this thread I'm gonna need hip waders just to read it!
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"When you do things right, people won't be sure you've done anything at all" (Bender, futurama) You make something idiotproof, they'll make a better idiot You think professional is expensive, just wait until you pay for amateur. Never let your sense of morals prevent you from doing what is right. Examine what is said, not who speaks. X5 pics RIP 4.6is..... 2003 4.6is |
#28
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__________________
Richirich ***YOUR FRIENDLY NEIGHBORHOOD MODJUNKY MAN*** |
#29
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EAS has great customer service!
Listen, I am not picking any sides, but I have nothing by excellent support from Tom G from europeanautosource.com
I have had several extensive electronic mods done by Tom G including retrofitting Sirius satellite on my 2001 X5 http://www.xoutpost.com/x5-e53-forum/...ellite+upgrade And also different versions of DICE on my X5 with the DICE Silverline as the latest upgrade. Also, RDash angel eye install on my X5: http://www.xoutpost.com/x5-e53-forum/...ght=check+eyes Also, he has done work on my M3: http://www.xoutpost.com/other-bmws/46...ght=Angel+eyes Excellent support. He actually has a shop where he can install the stuff and has an excellent crew of installers. So, I really think EAS customer service speaks for themselves. So please think twice where you order your products...
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#30
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hahaha look at umnitza trying to justify themselves again. they pulled the same crap on me. "we didnt send you the p53s in the picture because they are known to leak". apparently all of them leak! as soon as i pulled the product out of the box i KNEW i shouldnt even consider installing it. it was crap!! if i spit on it the headlight would 'leak' .
and if you aren't going to send what is advertised why not ASK first before sending a DIFFERENT product. obviously we placed the order because we were initially interested in the product advertised. if you cant supply proper headlights, dont supply any at all. just wasting peoples time and money. in the end im glad i was told about davids setup at custom angel eyes (thanks again RichiRich). I think if David did better advertising umnitza would not even be considered. they are just not worth this headache, and their products aren't worth it either.
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___________________ ___________________ 2002 BMW X5 3.0i ----sold---- 2008 BMW X5 3.0si 2010 BMW 335i M Sports Package & BMW Performance Kit
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