••ü•• Umnitza Announcement - Per Administration Approval and Direction

[haigha]

Originally Posted by UncleTito

That's a lot of BS there Umnitza. Take care of your past customers first, that's all I can say.

Agreed.

I have a primarily Internet based business. We have one negative review and that was from a customer from NZ who didn't get his order (and eBay is 100% +ve). When we asked him why he left feedback without contacting us, he said he emailed us. We never received an email or it got lost in a spam filter somehow. Did we make an incident of it? No, we spent $70 on FedExing him a new order the same day we received the complaint even though he had chosen our free shipping option. We now have a happy customer who will refer more business our way.

This reveals why I will not buy from Jlevi either. He doesn't understand customer service the same way I do. If your site isn't clear and someone orders the wrong items:

1. Make the customer happy quickly.
2. Fix your site.

[Roc3b]

Originally Posted by haigha

Agreed.

I have a primarily Internet based business. We have one negative review and that was from a customer from NZ who didn't get his order (and eBay is 100% +ve). When we asked him why he left feedback without contacting us, he said he emailed us. We never received an email or it got lost in a spam filter somehow. Did we make an incident of it? No, we spent $70 on FedExing him a new order the same day we received the complaint even though he had chosen our free shipping option. We now have a happy customer who will refer more business our way.

This reveals why I will not buy from Jlevi either. He doesn't understand customer service the same way I do. If your site isn't clear and someone orders the wrong items:

1. Make the customer happy quickly.
2. Fix your site.

Ended up with front and rears of the same...there is no link to purchase the regulators they are talking about and the stuff is not cheap...$40 a pair...

I just read what happened to KING with his lights...what a nightmare...you would have to be nuts to spend a dime with this guy....he should have thought about it that before telling people lies...if you tell people the truth going in and set expectations and exceed them you will always be better off....They told KING 24 hour turnaround that became 24 days...I would have went postal.

I am mad for him...

[umnitza]

You are reading one side of the story, yet again, you would be happy to note that there was a second side of the story. We will not rehash it.

There are links on BimmerFest.com that you can look up with our responses. We will not go into it.

Pepatrick, thank you for your openess.

[Bill K]

Originally Posted by umnitza

You are reading one side of the story, yet again, you would be happy to note that there was a second side of the story. We will not rehash it.

There are links on BimmerFest.com that you can look up with our responses. We will not go into it.

Pepatrick, thank you for your openess.

Instead of not "rehashing", why dont you give us your side of the story, right here and now (reading old posts doesnt exactly put you in a good light). I would sincerly like to hear your side of the story. If you don't feel like taking the time, thats fine, no problem. But then, I don't have to take the time to buy from you either. JMHO.

[dkl]

Originally Posted by umnitza

You are reading one side of the story, yet again, you would be happy to note that there was a second side of the story. We will not rehash it.

There are links on BimmerFest.com that you can look up with our responses. We will not go into it.

Pepatrick, thank you for your openess.

It shouldn't matter. The customer is ALWAYS right. Sometimes...you have to spend money to make money. In your case, you should have done whatever it took to make your customer happy (King in this case)...and in return, I'm sure he will post some very positive comments...which in my opinion, is a far more effective way of advertisements than you can do on your own. I'm sorry, but true customer satisfaction and comments DOES matter and I will NOT do any business with anyone that have less than a 99% customer rating.

[Roc3b]

Originally Posted by Bill K

Instead of not "rehashing", why dont you give us your side of the story, right here and now (reading old posts doesnt exactly put you in a good light). I would sincerly like to hear your side of the story. If you don't feel like taking the time, thats fine, no problem. But then, I don't have to take the time to buy from you either. JMHO.

I don't have time to dig for your side...the burden of proof is on you. Convince us and the card comes out of the wallet.

[umnitza]

The problem with attempting to defend yourself publicly is that you come off as being insensitive, insecure, and defensive.

Those that wish to know the story, can email us directly or even call us. A misunderstanding that escalates to such a degree that a customer actually actively drives customers away from us is an unfortunate occurence, but further explanations of what transpired from our side will lead us nowhere.

I have never purposely lied or knowingly lied to anyone, let alone a customer, that is all I will say on the matter.

[Curious Joel]

Originally Posted by Chris F.

Yea, as long as you weren't the screwed customer everything is rosy! Sorry Jeff but I feel the need to post an opinion here...Matt needs to make it up to his past customers if he wants to start on a clean slate in the internet community.

Umnitza sucks, plain and simple.. We never did end up getting our money back for those lights I ordered.

[Curious Joel]

Originally Posted by umnitza

I have never purposely lied or knowingly lied to anyone, let alone a customer, that is all I will say on the matter.

Umnitza never lied to me! I guess you could say that.. They didn't LIE, they were just deceptive and they stretched the truth.... If anyone wants to see the e-mails I had to exchange with Matt G. from Umnitza, I have them....

[UncleTito]

Originally Posted by pepatrick

I think it is notable that Umnitza is trying to change face. Running a business is tough and sometimes things dont go as smooth as they should. It may be worth it to give these guys another chance. I am sure if we do, it will be with close scrutiny. Umnitza offers some unique products that can enhance our X5s. I am willing to give them another shot...but ...I will not accept anymore screwups.

I love to give these guys a chance, but if I end up like King, who's gonna get me out of that @$(#$#$_@#? Umnitza? I doubt it.