Missing Pixels on Instrument Cluster

[bhuang1103]

Hi 440 films,

thanks for the reply. Can you send me your sources' contact information, such as an email or a phone number. Thanks a million in advance.

best regards,

[440films]

[email protected]

On Feb 23, 2010, at 8:11 PM, German Audio Tech wrote:

Essentially, I need 2 things:

1) A note in the package with your return mailing address and MID's problems.

2) The service paid for (money order or paypal)

[FreeWay Farm]

I did exactly what XV8 suggested in post #9. Everyone at I spoke to BMWNA was very nice, and I of course was very complimentary & and mentioned that I hoped to be shopping for another X or 5 series someday. Four days later, they called & said "we love calling BMW owners and making their day, because we're covering your center cluster 100%, parts and labor".

Geez, it went so well on my first call to BMWNA, that now I wish I had given them a shot when the tranny cratered last year.

I am a bit concerned though, because they said they dealer that is to do the work should have called me to set up an appointment by now.

[elric75]

IC pixels started going out on my 2000 X5 (91k miles). Called BMW NA and they have agreed to cover 100% of the part cost. All I had to do was fax in registration, and they quizzed me a little about my BMW history. I am second owner of the car, but have had it for 10 yrs since first owner only had it six months. And I do have a long history with the local dealer doing most of my service work with them so I think that helped. Also I hinted I would be shopping for a new BMW in the next year or so.

[switchman]

I had same problem with my '03 e39 made ph call on 5/29 and sent by email registration they asked for (wrote nicely worded email). 2 days later got a call from a cust relations person and gave my dealer name. Was told to get appointment while on hold, got service appointment and quote of $70. 2 weeks later, dealer replaced ic and only paid $70 quoted. Car was also out of warranty.

[mgbmwx5]

I had mine replaced under CPO.

[fullmetaljacket]

Hi! Got the same problem with both my MID and Instrument cluster. I tried everything before buying replacements - I tried the following:

1. Purchase CD that had all the info in cleaning the ribbon etc. - DID NOT WORK FOR ME!
2. Purchase the ribbons from BMW pixel failure repairs - DID NOT WORK FOR ME! (Too complicated DIY for the type of person I am - well maybe it's really the skill level which is crucial)

I ended up finally ordering from BMW the instrument cluster for US$844 and buying a replacement unit on ebay from seller "germanaudiotech: for about US$300. I'm very satisfied! Now I can sleep! :-)

Hope this helps.

[gitchies]

i tried a few weeks ago calling BMWNA...nothing they can do for me..the car is now registered in Canada...i'm the second owner..2002.only 42,000miles....they said call BMW Canada...so i call there....they said no such program...car is too old...so i basically have given up...ebay is gonna have to be my friend....

[balongbalong]

a very common problem of the first generation X5