SOB Dealer

tdgard · #1 09-02-2010, 01:09 AM

Well I won't name names but they rhyme with United BMW of Roswell. I'm on my third bluetooth module so far with this car. Back in the spring I put a hacked OS on my Blackberry and it stopped working with my car. I thought it was my fault & lived with it until I got a new phone. Looking back on it, I had the car in the shop at the same time. Since this thing has died many times I have all the codes for the bluetooth written on the cover of my owners manual. Once I bought a new phone & it would not pair-I pulled the trunk apart and found a bluetooth module with a different code than the last one. Thanks you bastards--and anyone with 0243--its almost new.

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FSETH · #2 09-02-2010, 01:16 AM

That sucks.

I have had good luck with them and their parts pricing is among the best around as far as Atlanta dealers go. Especially as they offer a BMWCCA discount and some other's, like Global, don't.

tdgard · #3 09-02-2010, 01:40 AM

I like them too. It just erks me when a dealer goes and swaps parts that need a password to activate.

mywidebody02 · #4 09-02-2010, 10:14 AM

The passcode should be on the bottom of the module since u don't have the card.

tdgard · #5 09-02-2010, 10:30 AM

Quote:

Originally Posted by mywidebody02

The passcode should be on the bottom of the module since u don't have the card.

Hmmm... Thanks but maybe I was not clear. The car has a different module in it as verified by the PK code. I did not change it...so who did?

chilliwilli · #6 09-02-2010, 11:11 AM

Had good experience with them when i used to live in the area...mid to late 90's. I've learned to develop a good relationship with reps and request a tech with particular expertise for specific issues.

Weasel · #7 09-02-2010, 01:06 PM

Obviously they had to change the module for whatever reason, but the tech is supposed to note the new PK in the story on the ticket, as well as the adviser telling you and noting it in the appropriate spot on the manual... They just dropped the ball a little bit.

tdgard · #8 09-02-2010, 01:29 PM

This has been the only non positive experience with them. Perhaps I was a bit harsh-but to all the techs out there-please take the customer into consideration when swapping parts while trying to solve a problem.

tdgard · #9 09-02-2010, 01:33 PM

Quote:

Originally Posted by Weasel

Obviously they had to change the module for whatever reason, but the tech is supposed to note the new PK in the story on the ticket, as well as the adviser telling you and noting it in the appropriate spot on the manual... They just dropped the ball a little bit.

I think this was a case of another customer having a bluetooth problem & the tech swapped modules. The service manager told me he did the same thing when I had that very problem. Problem is-they did not put it back. The car was in for brakes & an oil change so there was no reason to look at the bluetooth.

SteveM · #10 09-02-2010, 02:50 PM

On behalf of United BMW Roswell, I apologize for the oversight in not providing you with the new bluetooth passcode.

I'm not sure where the communication failed, but it should have been documented on the service paperwork provided when you took delivery of your X5.

Once again please accept our sincere apologies and hopefully you will still consider United BMW Roswell for your future BMW needs.

If you have any additional questions, please do not hesitate to contact me via email or phone.

Best Regards,

Steve Maguire
eCommerce Manager
United BMW Roswell
ph: 678.832.4617

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