Extremely horrible x5 transmission experience, long time-multiple BMW owner

[Naz24]

Originally Posted by dlennard

Sorry I guess I misread your post . The dealer should be interested in helping him because they are a BMW dealer. I don't think the dealers ever pay out of their own pockets they get approval from BMW NA. The dealer looses a new costumer and BMW looses more car sales and the X5 owner gets his trans fixed by an INDY and sells the X and other BMW's. The x5 owner also tells all his friends not to buy BMW and nobody wins.

If BMW NA split the cost they would still have a costumer to by their products, the dealer would make money on the work and get a new costumer and the owner would feel like he was treated right. WIN, WIN, WIN for everyone. I can dream can't I.

its ridiculous how customer service works huh? i think BMW is in "conserve mode" especially with all those fuel pumps failing in the 35 turbo engines.

OP, sorry i came off a bit harsh-- i truly hope you come up with a solution, because the 4.8is is a true beast, and i wish i could have afforded one!

One more tip: looks like your headlights are beginning to fog up--check the site for posts on using the 3M kit to repair them

[04_4.8isX5]

Diennard that is what I was thinking in regards to creating more of a win win win. And heck I wouldn't expect them to eat the entire cost but they weren't even considering any portion or assistance at all. Damn economy, its even making the large and very profitable companies like BMW get stingy! I just don't think they are at all thinking about "long term" affects of this situation and I'm just one person right? How very funny, I'm their target customer-mid thirties, college graduate, financially secure and so far successful lol, yet I've been supporting their brand for so many years in an area of the US where the Dodge, Chevy, Ford trucks are apparently gods. I have supported the BMW brand and gotten so much crap for so long for it. Anywho I'm rambling, this definitely is a lose lose situation. BMW loses a long time loyal customer, my friends, family members, and aquaintences, and I lose a lot more money in this vehicle, and my interest in ever owning another BMW again. These will be being sold. I believe very strongly in customer service, even when sometimes a product costs a little more, if a brand provides better customer service than another with a similar but cheaper product, I will and would choose the better customer service providing brand.

Naz thanks for the tip also about my front headlights, I've actually used that 3M kit on my 540i headlights and I can agree that it works great! The picture was taken using my blackberry so its not the best quality, the X headlights are actually clear and gorgeous, in fact they make me drool when I see the X with the angel eyes and HID's on!

Thanks again X fans

[HPIA4v2]

Originally Posted by 04_4.8isX5

Diennard that is what I was thinking in regards to creating more of a win win win. And heck I wouldn't expect them to eat the entire cost but they weren't even considering any portion or assistance at all. Damn economy, its even making the large and very profitable companies like BMW get stingy! I just don't think they are at all thinking about "long term" affects of this situation and I'm just one person right? How very funny, I'm their target customer-mid thirties, college graduate, financially secure and so far successful lol, yet I've been supporting their brand for so many years in an area of the US where the Dodge, Chevy, Ford trucks are apparently gods. I have supported the BMW brand and gotten so much crap for so long for it. Anywho I'm rambling, this definitely is a lose lose situation. BMW loses a long time loyal customer, my friends, family members, and aquaintences, and I lose a lot more money in this vehicle, and my interest in ever owning another BMW again. These will be being sold. I believe very strongly in customer service, even when sometimes a product costs a little more, if a brand provides better customer service than another with a similar but cheaper product, I will and would choose the better customer service providing brand.

Naz thanks for the tip also about my front headlights, I've actually used that 3M kit on my 540i headlights and I can agree that it works great! The picture was taken using my blackberry so its not the best quality, the X headlights are actually clear and gorgeous, in fact they make me drool when I see the X with the angel eyes and HID's on!

Thanks again X fans

Too bad it didn't work out to your satisfaction this time, come see us from time to time.

OK, I dream Costco sells BMW next.

[Meiac09]

Originally Posted by Naz24

its ridiculous how customer service works huh? i think BMW is in "conserve mode" especially with all those fuel pumps failing in the 35 turbo engines.

Trust me, BMW CS Sucks a big one. They sent their "master tech" and couldn't figure out what the tech in Maine found in 10 minutes with a State Inspection.

I'd ask around, especially if you're in the BMWCCA. The dumbass local dealer here outsources everything to a transmission shop and just marks them up, hopefully you can find a shop that knows what they're doing for a fraction of the price.