2007-2013 X5 Airbag Recall

[740iS]

Originally Posted by Skyline

As far as your complaint about slow delivery, I'm not sure it's really in BMW's hands; they can't complete the recalls until the suppliers supply them. Given the entire supply chain is geared to fulfill primarily the needs for new autos, there's not massive excess capacity. And this Takata issue spans numerous manufacturers and loads of model lines. But there's NO excuse for screwing around with you.

As far as loaners to do a recall job, I guess that's up to availability and policies at the dealership. I hardly ever use my dealership for repairs, sometimes for parts, yet I had no problem getting a loaner for both airbag recalls I've had so far. One tip on that; let them know you'll want a loaner when you schedule the appointment so they can book you on a day a loaner is available; it may not be the soonest day they can do the service.

The way they explained it was that they had to order from their distribution center, not Takata and the DC's supposedly have them in stock. Sorry, but I only believe about 1% of what is said by the dealership.

Their comment on loaners was a simple "NO as a matter of policy, we do not provide a loaner for the airbag replacement." They said the job was too quick for them to even consider a loaner. Even though the letter stated a loaner would be provided at no cost.

I probably wouldn't be as angered if they weren't so busy acting like they are doing me a favor and I was really disturbing them by having the recall. This dealership (part of the Hendrick's Automotive group) is well known for this type of treatment to customers and as Q mentioned, gouged people when the goodwill cluster replacement was happening a few years ago.