Metal Key used -- settings gone???

[Ferguson]

I have comfort access and it had been working just fine.

Just because I never had, I pulled out the metal key and unlocked. Unlocked OK. Sat down and realized everything was wrong -- mirrors, seat, etc.

I got out, locked it, unlocked it by touch - didn't reset.

I reached down and pushed "1" and held -- seat didn't move.

I touched a preset button on the radio -- nothing. Light touch -- shows all missing.

I tried a variety of things, including letting it sit overnight -- settings are just gone.

I tried my wife's key (with comfort access, and my key nowhere near) and it had been forgotten as well -- all settings erased, no seat movement when door opened, no presets, mirrors did not move (which is slightly different than when I opened with the metal key as they DID move but to the wrong place).

What did I do wrong?

[X5 Guy]

The valet/spare key has its own settings. Your metal key has no settings and negates the remote settings.

You need to lock and unlock the vehicle using the REMOTE and not comfort access. This will tell the car that you want YOUR remote settings to be used again.

I had the same problem and once you use the spare key... having the other remote in the car means nothing. You would think that using the comfort access feature would change your settings back but it does not.

Lock and Unlock with the remote button and your back in business.

[Ferguson]

I used the metal key with my regular comfort access key, not the spare plastic one (which was in the house).

I tried using the remote -- no impact, settings gone. I've reprogrammed everything and tried switching back and forth with my wife's and it is working again now. Not sure I want to try testing it again by pulling out the metal key again.