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  #71  
Old 02-21-2008, 09:49 PM
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..make it happn' capn'
 
Join Date: Mar 2005
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Quote:
Originally Posted by rufusdedog
"A big part of my problems with BMW are with the dealership itself"

The dealers around here are F'ed up too, but you just have to be persistent. If the SA isn't helpful, ask for the manager, call BMWNA, just don't give up. It's all economics, the dealer would rather be doing $120 oil changes or selling expensive new rims than doing warranty work on your car. I took mine back 3 times to fix a leaking windshield washer tank. In the end they replaced half a dozen parts - but it was fixed. Same with the steering wheel issue - 3 visits, but in the end it was also fixed.
You're going to the wrong dealer. Russel BMW is one of the best I've ever been to and I've been to nearly 10 different dealers in my BMW time.
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  #72  
Old 02-21-2008, 11:24 PM
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Have you thought about the Cayenne? I used to own one and I loved it until I got an 08 X5...until I sold it back after like 1500 miles and bought a Mercedes.

Look at the thread about my X5 gone wrong:

http://www.xoutpost.com/x5-e70-forum/...t-e63-amg.html
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  #73  
Old 02-23-2008, 06:45 PM
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Well, I thought I'd come back to see if anybody else posted here. I was curious. I was also disapointed that my experiences seemed not to be isolated. I probably could have stuck with it and got some of my issues fixed, but I was so tired of the dealers attitude and BMW's lack of care.

My dealer was Open Road BMW in Newmarket. I cannot think of a single good thing to say about this dealership. My car was delayed when I bought it, by a few months so that I actually had to give my last car back on its lease. Open road loaned me another car at a cost of $250/week.

Service was always slow, and although they were very polite when I arrived, I don't think their technicians really knew their stuff. Maybe they did, but I never saw any evidence of that.

As to the car itself. I tried the Q7, a few MB's, and the Accura MDX, before settling on the X5. I chose the X5 because it was about the most fun to drive, although th Q7 was really nice also. I thought BMW had a good reputation for service.

This was an expensive lesson for me, but I'm happy now. My 911 really does drive better in the snow than my X5. I won't be towing anything and I have much less cargo space, but it's a trade off I'm happy with.

As to a 911 being a daily driver. It's the perfect car to drive every day. If I had 2 other cars, I can't imagine driving them much.

I also really like my dealer, Pfaff Porshe. Open Road could learn something there.

Good luck to all. I hope that I made enough stink with BMW that they try to improve things in the future for the rest of you. Probably not, but it's one more voice. Eventually they will listen.
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