Engine Malfunction #2 Cause Found?

[ABMW]

Originally Posted by Thunder22

It is human nature to complain. If "thousands" were having this problem it's a better bet that they would be seeking our forums like this to post their angst as opposed to staying quiet about it.

Good Ol' Thunder22. You must be a blast at social functions.

Had you taken more than a glance at what I wrote you'd have seen that it specifically said, that there are thousands of X5 owners who are not members of this thread.

It DID NOT say that there were thousands of X5 owners experiencing this issue.

As always, though your constant contradictions are always reliable and welcomed. But, maybe you should apply for a position at BMWNA's customer care department. It seems like you have a lot of spare time on your hands. After all, you already know how to contradict each and every thread that's posted to this board quite well. I'm sure you'll be able to fit right in, and tell those who call in that they're imagining things when their vehicles stall, or their navigation screens go dark, or their fuel pumps fail.

It's all in our heads, you can tell us. Maybe we just shouldn't post comments at all, we can just contact you, the Oracle of BMWs to guide us to the land of customer service salvation, where our vehicles will actually be serviced and we won't be charged for DEF refills, cracked side view mirrors, and the like.

Get with it bud, and stop causing trouble. Seriously, if you have nothing positive to contribute, don't ruin what is a material matter to many of us here on this board. Thus far, I've read few of your threads that have have been of help to anyone, save to your own ego.

So drop it, and stop hijacking the board.

[Thunder22]

Originally Posted by Penguin

FYI, I think the total number of BMW E70 X5's sold to date in the U.S. is right around 100,000 vehicles total for 2007/2008/2009.

And so far, there are what? 3 complaints on here? Doesn't exactly point to a systemic problem.

[ABMW]

Originally Posted by Thunder22

And so far, there are what? 3 complaints on here? Doesn't exactly point to a systemic problem.

Perform a google search Thunder 22. There are far more. However, be it 3 complaints or 50 complaints, is there a difference?

The point of the matter is, even if it were 2 complaints, or 1 for the sake of argument, the issue is not being taken care of by either our dealers or by BMWNA.

By searching this forum alone you'll find FAR more than 3 complaints. In fact on the front page of the forum, I've directed a previous poster to a second thread in which one dealer did step forward and replace a fuel pump, while others have been left to having their vehicles towed and returned with no resolution.

Thunder your point as no validity. No one every insinuated it was a systemic problem, only that it was a problem. Furthermore, I never insinuated that there were thousands of vehicles with this issue.

What I very clearly said is that there are thousands of X5 owners who are not members of this board.

Thunder, the vast majority of your threads are of a contradictory nature. When someone claims they have a problem, almost without fail, you claim they don't.

That's a wonderful trait, and I know exactly who can use your services: BMWNA's Customer Service Dept. You'll fit right in. I'll even give you a glowing recommendation.

In the meantime, every board needs its troll. So for now, I'm happy to have your extremely relevant comments contained herein. Thanks! Keep up the fantastic work!

[Thunder22]

Oh the drama.

I'm bored today, so let's take your points 1 by 1 shall we?

Originally Posted by ABMW

Perform a google search Thunder 22. There are far more. However, be it 3 complaints or 50 complaints, is there a difference?

Yes, there is a HUGE difference. 3 complaints is nothing in the grand scheme of things, not a systemic problem and is only a huge annoyance to the owner (which is not to excuse the problem or the lack of service), and usually taken care of by going to the dealer for service. 50 is probably a run of bad parts that need to be replaced or a recall.

The point of the matter is, even if it were 2 complaints, or 1 for the sake of argument, the issue is not being taken care of by either our dealers or by BMWNA.

And that does suck, but if you act like you do at the dealer like you do on here, I'm not surprised that they're not exactly rushing to help you

By searching this forum alone you'll find FAR more than 3 complaints. In fact on the front page of the forum, I've directed a previous poster to a second thread in which one dealer did step forward and replace a fuel pump, while others have been left to having their vehicles towed and returned with no resolution.

And your point is? That's still 3-5 complaints. How is that "far more than 3"?

Thunder your point as no validity. No one every insinuated it was a systemic problem, only that it was a problem. Furthermore, I never insinuated that there were thousands of vehicles with this issue.

What I very clearly said is that there are thousands of X5 owners who are not members of this board.

What was the point of you saying that? Obviously an insinuation that the problem is worse than being reported because thousands of people don't participate on here. It's ok, you can admit it, it's obvious what you meant.


Thunder, the vast majority of your threads are of a contradictory nature.

Actually, no they're not, but thanks for looking.

When someone claims they have a problem, almost without fail, you claim they don't.

Without fail? So in every thread on Xoutpost where someone reports a problem I respond with "no it's not a problem?" Are you sure about that? Seems like a wild exaggeration to me. Are you always this much of a drama queen?.

That's a wonderful trait, and I know exactly who can use your services: BMWNA's Customer Service Dept. You'll fit right in. I'll even give you a glowing recommendation.

Thanks but I would probably shoot myself within about 2 minutes. Having to deal with people such as yourself would surely drive me insane.

In the meantime, every board needs its troll. So for now, I'm happy to have your extremely relevant comments contained herein. Thanks! Keep up the fantastic work!

Wait... what? A troll? Because I'm not falling all over myself agreeing with you? I don't know what world you live in where no one ever disagrees with you, but it must be nice, enjoy it while you can.

[Wagner]

Going back to post #22, seems there were less that 10 actual complaints reported to NHTSA. Look up the latest on the Prius brakes and Toyota throttle issues, you'll find it takes far more than 10 complaints to ruffle any feathers (dealer, government, or otherwise). It is a shame that the dealer didn't offer any resolution at all, but if the issue isn't happening in their presence, what can they do?

Interesting site to look at if you feel BMW has poor quality: http://www.businesswire.com/portal/s...94&newsLang=en

[Penguin]

Originally Posted by Wagner

It is a shame that the dealer didn't offer any resolution at all, but if the issue isn't happening in their presence, what can they do?

Believe the customer and assume he isn't parking on the side of the road and calling the BMW SOS people for the heck of it, and then (1) Do a diagnostic procedure, (2) check all the TSBs to see if the symptoms match previously reported problems in the warranty/repair system. (3) check for the most likely potential flaws that would produce similar symptoms, e.g., loose wiring or connectors in the fuel pump circuit, and (4) raise it up to PUMA to see if anyone knows anything.

Yes, this might be overkill for a minor problem, but for a repeating problem with potential serious consequences, I think it is a reasonable approach.

[ard]

Originally Posted by Thunder22

Oh the drama.

I'm bored today, so let's take your points 1 by 1 shall we?

Thanks.

[Wagner]

Originally Posted by Penguin

Believe the customer and assume he isn't parking on the side of the road and calling the BMW SOS people for the heck of it, and then (1) Do a diagnostic procedure, (2) check all the TSBs to see if the symptoms match previously reported problems in the warranty/repair system. (3) check for the most likely potential flaws that would produce similar symptoms, e.g., loose wiring or connectors in the fuel pump circuit, and (4) raise it up to PUMA to see if anyone knows anything.

Yes, this might be overkill for a minor problem, but for a repeating problem with potential serious consequences, I think it is a reasonable approach.

Overkill indeed. Do you realize how often they'd be swamped with useless problems when others come into the dealership? Any idea how prices would sky rocket to make up the lost work?

Give you a perfect example. Had a neighbor yesterday ready to call Toyotas help "crew" because his power steering stopped working...why..because ice was stuck in the linkage, once I got rid of the ice..all was good. Not excusing poor service, simply saying you can not treat everyone as a priority or you'll accomplish nothing. In the grand scheme, losing one client versus keeping 50 more..sadly..worth the loss.

[Penguin]

Originally Posted by Wagner

Overkill indeed. Do you realize how often they'd be swamped with useless problems when others come into the dealership? Any idea how prices would sky rocket to make up the lost work?

Give you a perfect example. Had a neighbor yesterday ready to call Toyotas help "crew" because his power steering stopped working...why..because ice was stuck in the linkage, once I got rid of the ice..all was good. Not excusing poor service, simply saying you can not treat everyone as a priority or you'll accomplish nothing. In the grand scheme, losing one client versus keeping 50 more..sadly..worth the loss.

As I said, "Yes, this might be overkill for a minor problem, but for a repeating problem with potential serious consequences, I think it is a reasonable approach."

If a vehicle is stalling and dying in traffic, it is a safety concern and you take it serious.

Period.


Toyota has found that taking your approach doesn't work well in the longer-term.

[MINIz guy]

Well, I said I would report back yesterday but we didn't get it back yesterday. We got it back today, but without a service invoice! Don't ask my why my dad didn't pick it up when they gave the lame excuse of, "We don't have it ready yet." Our whole family, mom, pops and I will be going over soon to get the invoice later today, though.