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  #31  
Old 07-15-2011, 09:48 AM
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Quote:
Originally Posted by smuggymba View Post
now the SA says, they didn't hear it that often, please bring it back when it squeaks more.

Isn't BMW USA footing the bill, what problem does the dealer have in changing the seat frame or whatever.
This is what most people assume. I remember on my 2008 ML63 AMG, I had a very annoying, thump/clunk from the front wheels. The first service visit, they "could not duplicate". The 2nd time, they actually heard it and documented it...but could not figure it out. Several more visits and even had a "specialist" look at it. Eventually my dealer said, that Mercedes would not pay any more claims, as they could not find the problem. I know, I know....I could have gone all legal on them, but that is not me. I just wash my hands and move on! I have had this happen years ago with a SAAB...they just refused trying to fix it after a while.

BMW, Mercedes, Ford, etc... will only pay the dealership a certain amount per repair. This is why dealerships HATE rattles and squeaks. A lot of searching and finding, results on money out of their pocket!!
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  #32  
Old 07-15-2011, 12:42 PM
ard ard is offline
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Quote:
Originally Posted by smuggymba View Post
now the SA says, they didn't hear it that often, please bring it back when it squeaks more.

Isn't BMW USA footing the bill, what problem does the dealer have in changing the seat frame or whatever.

BMWNA does NOT necessarily endlessly pay the bill...

They'll cover a repair, but if it comes back BMW may 'blame' the dealer and decide they failed to fix it the first time and refuse repeat repairs...

The whole issue is confounded by individual dealership dynamics and interpersonal relationships between SA and management, the SA and the actual techs and how SAs feel about the customer.

Dealers often times have a dedicated person to coordinate 'warranty coverage' with BMW for all of their work orders...SAs write the individual stuff, but when it comes to arguing/negotiating/documenting someone else is doing the the footwork.

Understanding what motivates your SA, what they can control, what they cant, and how YOU can make their life easier and protect them can help get them on your side...
A
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  #33  
Old 07-15-2011, 01:58 PM
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Quote:
Originally Posted by ard View Post
BMWNA does NOT necessarily endlessly pay the bill...

They'll cover a repair, but if it comes back BMW may 'blame' the dealer and decide they failed to fix it the first time and refuse repeat repairs...

The whole issue is confounded by individual dealership dynamics and interpersonal relationships between SA and management, the SA and the actual techs and how SAs feel about the customer.

Dealers often times have a dedicated person to coordinate 'warranty coverage' with BMW for all of their work orders...SAs write the individual stuff, but when it comes to arguing/negotiating/documenting someone else is doing the the footwork.

Understanding what motivates your SA, what they can control, what they cant, and how YOU can make their life easier and protect them can help get them on your side...
A
My SA is new to BMW's and been here only one month at the dealership as the other guy quit. He mentioned that he very rarely hears something...the car might be just breaking in. Please being back if it squeaks more and frequently..if it squeaks occasionally, we can't pin point the issue.

I have had other new cars and they did not squeak while breaking in. The 3 series loaner that I had did not squeak either. Is there something I can do by directly contacting BMW USA or it doesn't work that way. Thanks for ur time.
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  #34  
Old 07-15-2011, 08:11 PM
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If you can consistently replicate the problem, take the SA out for a ride and let him hear it first hand.

My 2012 squeaked when I got it, but has since stopped. Not sure if it will reappear when it gets colder.
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  #35  
Old 07-16-2011, 02:40 AM
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Two weeks ago I took my X5 M Sport in for about the 3rd or 4th time to see if they would at least try and fix my seat. A quick meeting with the service manager and the the general manager and they ordered me a new seat.

That was two weeks ago and my car is still there as soon as it comes I'm taking the X5M in fir the same thing.

What changed, I finally just had enough and the GM that in in the last five years I've bought 4 cars from him totaling over 300k and probably near double that over the last 12 years. Followed by letting him know I was about to grade my MSport for Toyota FJ and just sell the M and be done with BMW.

Don't know why he decided go fix my car but I'm glad he did because I would miss my BMW's but they were on the way out.
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  #36  
Old 07-18-2011, 01:54 PM
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Quote:
Originally Posted by smuggymba View Post
what's the fix? Mine is at the dealer right now and I'm enjoying a non-squeaky 3 series loaner.
Within the last month our 2008 3.0 X5 with comfort seats developed squeaking sound from under the seat cushion when moving the seats/seat backs. No squeaks during driving, only when adjusting them. Brought it to our dealer, and they removed the trim, figured out that the squeak was caused by parts of the trim rubbing. They gave the trim a shave, and in under an hour I was back on the road without the squeak. That was the last week in June and the fix has held up so far.
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  #37  
Old 07-19-2011, 01:32 AM
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My car is still at the dealer. SA says he doesn't know when the parts are due in. I told him he might as well order the parts for my other X5 (the M) because it's squeaking too.

No way I'm taking both cars in to sit there for weeks.

I went from being okay back to being pretty pissed.
I added the time time my M Sport has spent at the dealer's service department zing I got it in March 10. 3 months 1 week (and counting) and that's exclusive of normal maintenance.

If it there through this week I'll start bitching to BMWNA about making a payment or two.
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  #38  
Old 07-19-2011, 04:30 AM
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hopefully u can do this yourself instead of taking it to the dealer according to the invoices it was a simple job...good luck
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  #39  
Old 07-19-2011, 09:38 AM
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thanks denis.

which is the latest fix out of the three WO's?
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  #40  
Old 08-01-2011, 05:03 AM
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Hi all,

My seat creaked while driving and I took it back for repair after one week of ownership. I've had no issues since then while driving. What is bothering me now though is that the seat creaks as I exit the car. Do you all have the same experience? And can it be fixed?

Cheers,
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