BMW doesn't honor my warranty

[ard]

Originally Posted by dmfelger

I was able to lemon law and get BMW to pay me back almost every cent I put into an '09 35d (every payment, all the down payment, taxes, etc.)- starting with a phone call to BMW NA in Jersey to start a claim.

I do agree with your last post. BMW NA had the dealer review the lemon law claim first (Service Manager - who did not have a horse in the race - can say no every time), which of course said the claim did not qualify as lemon law. I the requested the regional service manager to review.

Don't know if the RSM did look at the case but was called by BMW NA stating they would buy the vehicle back. I may have been lucky it went smooth. Lengthy, but smooth.

I dont mind bubble busting....


But becuase YOU had a singular success with a phone call- in direct contravention to the stated warranty- does not mean you should tell the OP that HE CAN do it with a phone call.

(And admittedly, just becuase the warranty requires a letter does not mean my advice- wherein I tell him a call will not work- is correct either!)

Given the fact that he has ALREADY called them, and BMW RSM has already looked at the car, BMWNA is not going to take his call and agree to buyback his car.

Finally, my local dealer was totally supportive- which made the decision very quick. The rest of it was VERY slow with BMWNA.

IMO of course.

A

[dmfelger]

Yeah, guess I should have read the OP a little more thorough and not commented. NVGoldendog had already went through the step of calling BMW NA.

Just trying to help. This situation appears way more serious than what mine was.

NVGoldendog - Good Luck!

[blondboinsd]

Originally Posted by NVGoldendog

I went and hired a lawyer today. Here are the facts. when Desert BMW had the vehicle for 8 weeks and did whatever, they opened a PUMA case with BMW. I went a visited the vehicle on week #2. The vehicle was seriously in a ton of pieces inside. I think every part of the dash was sitting in the trunk and back seat. I don't think they had a clue what was going on. The first time they fixed it there were a ton of parts on the paperwork, and I can only image what they cost plus labor. I don't know how BMW reimbuses a dealer, if it is like every time or by the job or what. Anyways, when I got the vehicle back, it was not even assembled right. The left side door panel was torn, rear door panel was off the clips, and the interior dash by the i-drive plastic was broken and pulled up. They told me that was all normal and offered to repair the door panel. When I left the dealer is started raining and my wipers then didn't work. I ended up taking it back and they had it like 3 or 4 more days fixing issues. But when i got it back again the door panel was more damaged then before (they tried to fill it with some plastic stuff and it looked crappy). It went down hill from there. They did give me a loaner car, 328i to drive. But the whole experience from the begining with Desert BMW was just horriable. Each time I brought it back as it got worse they had their Shop Forman work on it, which was not any better then whoever worked on it first. When the dealer called me this week to tell me about the 14K I needed to pay to fix it, he told me that maybe a Electro Magnetic Pulse was coming from my house. That pissed me off even more have even said that. i guess that was like their comment "Outside Influence" is causing it. I would sure like to take it to another dealer, but Desert BMW of Las Vegas also owns Desert BMW of Henderson, both Auto Nation dealers. Vegas has no other dealer choices to take it to. I almost want to take it to Los Angeles or a dealer down their but since BMW NA said no warranty I don't think it is going to help.

I guess we will see what the attorney says. I wish I could upload the dealer paperwork, you would see how they basically accused me of changing the brake switch.

Wow. Just Wow. I would be livid. When my previous X was in they stained my leather seat (It was truffle) and I refused to take it back until it was fixed to my liking. If it were me I would refuse to take delivery of the car until EVERY issue got fixed that way they couldn't say later that I caused the issues

[motordavid]

'EMP' coming from your house?!

That may be/could be The most absurd excuse any dlr on the planet has ever offered up!

Wish I was close to your dlr: I would ride by and look to meet the Albert Einstein channeling geniuses they have in that joint.

Good Luck, and I hope they give you a new car, and you find another dlr.

[ard]

^^^ Indeed.

Someone was watching Oceans 11 or whatever.

[motordavid]

Originally Posted by ard

^^^ Indeed.

Someone was watching Oceans 11 or whatever.