Seat Cracking on 2010 X5 35d

[rw1063]

Hi all,

I'm having a problem with the leather in the seats cracking on my X5. I have the Multi-Contour seat option. The cracking is happening approx. an inch and a half above the seat controls on the side of the seat, on the drivers side.

My dealership says they more than likely will not cover it under warranty. The vehicles only two and a half years old and I expected the leather to last alot longer than what it has.

Firstly, has anyone else experienced this?

Second, what should I do about my dealer and getting them to cover it?

Thanks,

rw1063

[ard]

1. A picture.

2. A picture.

3. A picture.

4. What kind of use was the seat subjected to? How much do the drivers of the car weigh?

I could envision a careful argument that makes the case that there was some unidentified defect in the leather that caused the failure...but without pictures and details, we cannot help you. You should know that 'normal wear and tear' and 'abuse' are excluded. YOUR challenge will be to make a case saying this is an abnormal situation NOT due to how you were using it. AND make sure this is conveyed to BMWNA as they are considering the claim. Hopefully you will take some input here BEFORE it goes to bmwna, better to start out with a strong claim...

A

[jeremym]

I weigh 250, 6'4" and my e70 is a 08/2007 model. Regardless, the only issue I see on my MC seats are a slight creasing from how I sit toward the area where the seat meats the backrest but certainly no splitting or anything of the sort.

Try a leather conditioner? Maybe it's just dry.

[zx45]

i drive an 08 whit over 60,000 miles and the driver seat look and feel like new.

[jeremym]

Should have mentioned that too..I just hit 50,500 miles.

[LocoLeche]

I have an '07 with the multi-contour seats. They are in great condition given their age.

[Quicksilver]

Unless the seat is torn from obvious abuse or an accident on your part
a crack in the seat should be covered. So ask and document what they
believe is the cause of the crack in the seat. Their answer will provide the basis for
your warranty claim.

If you had something in your back pocket that caused damage I could see their denying your claim.
However seriously doubt that a persons butt will cause a crack in the seat as you have described.
This may be a weakness in the leather
in this seat.

Remember to document everything that is said by the dealer you will need it
to give credibility to your claim.

BTW you could also visit another dealer and have them look at the crack.
Don't mention the other dealer. Who knows, another dealer might follow thru
and take care of it under warranty.

Regards

B&R

Originally Posted by rw1063

Hi all,

I'm having a problem with the leather in the seats cracking on my X5. I have the Multi-Contour seat option. The cracking is happening approx. an inch and a half above the seat controls on the side of the seat, on the drivers side.

My dealership says they more than likely will not cover it under warranty. The vehicles only two and a half years old and I expected the leather to last alot longer than what it has.

Firstly, has anyone else experienced this?

Second, what should I do about my dealer and getting them to cover it?

Thanks,

rw1063

[Naz24]

upload a picture of the cracking?