Quote:
Originally Posted by jlam86
not quite. cpo will cover the part itself but not the electrical side of things. If the part is defective, all will be covered. If its just programming, then I am SOL. I asked how the programming can go off all of a sudden and their reply was just like how a computer slows down over time, the electronics in this car also do too. What a POS.
oh, I noticed this issue after I got a new differential put in..coincidence they say..
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Of course you know this is nonsense, right? They dont get away with this when an engineer is sitting at the desk..or an engineer who has READ and UNDERSTOOD the terms of the CPO document. The CPO doesnt exclude 'electrical related side of things'...it lists PARTS and SYSTEMS and what was the CAUSAL event. If a transmission isnt shifting properly demand they fix it. it is "covered"- if a SW patch is needed, that is covered. The concept that cars software 'slow down over time' is maybe believable to liberal arts majors, but unsupported by any technical literature. if the programming has 'slipped' you have a defective DME (I believe the DME is covered by CPO). Most likely is that BMW has rolled a patch to address driveability issues and they want to screw you a bit. Set up an appointment, tell them you refuse the SW and want the problem fixed. Get everything in writing on the repair order- ideally their refusal to repair until you pay for SW. Then go to BMWNA.
08-11-2013, 01:56 PM
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