Need Suggestions on dealing with Dealer/BMWNA Injector and EGR Recall/Warranty

[Nolimite39]

So our F13 35d started showing signs of being a BMW recently. Up until recently it would intermittently throw codes for the 5 and 6 fuel injector offset at max limit. If cleared they would stay away for a few weeks to a month, or clear themselves within a couple days.

Recently, along with the #5 and #6 codes it added #1 as well as 2 EGR codes (don't remember the exact codes).

I tried reaching out to BMW of West Houston and to BMW NA Customer Service. Both told me that the EGR parts aren't yet available (for the recall SIB11 17 18) and that since I have a 2015 the injectors aren't covered by the diesel injector warranty extension SIB01 09 19.

I was prepared to swap out the #5 and #6 on my own (already have the units in hand) but with injectors skyrocekting in price I'd like to try to force a course of action from the dealer/BMWNA. Also, since the injector offset is measured from sensors on the downstream side of the combustion reaction it is plausible that CBU or other issues related to or exasperated by an EGR cooler leak could cause false error readings. So really I don't want to touch the injectors until the EGR issue is fixed to ensure that the root cause is isolated and resolved.

Any advice on dealing with the dealer or BMWNA would be greatly appreciated. If anyone has a local (to me) dealer that is more willing to help or an indy that have connections with BMWNA I would greatly appreciate any help.

When I talked to the dealer they said "Parts aren't available, we got nothing else for you on the EGR. Injectors for your year aren't covered, sorry."

When I talked to BMWNA the response was similar: "The parts aren't available for the EGR, injectors not covered but you should go to the dealer and have them fix that for you." When I posed the question about preventing further issues, or what I should do since there is a chance of the manifold melting or catching fire, BMWNA's response was: "Stop driving the car." That's an asinine response, I purchased a vehicle to be able to drive to work, to make money, to buy your stupid vehicle. I'm pretty furious with that response.

[jbfrancis3]

The EGR cooler is available as I had it done a few weeks ago. Yesterday in the mail I received the required correspondence for warranty issues saying EGR cooler remedy was available. Its possible there are still delays to certain dealers with the replacements.

The injectors are straightforward as it relates to BMWNA. The year isn't covered and you'll just bang your head against the wall doing otherwise. Get the cooler replaced which is under BMWNA scope and deal with things as they come from there. My $0.02

[Nolimite39]

Thanks for the reply. Really I'm waiting on the EGR cooler before moving ahead with the injectors. I did call my dealer earlier after reading your reply and they said their system still says no remedy available. I'll keep beating on them. We have a family ski trip planned for end of December in New Mexico so if the recall isn't taken care of by then we'll wither be renting a car or taking the 4.6is.

[jbfrancis3]

Well maybe we're missing something, such as variations in part #s between MY's. They're checking the VIN and you can do the same here: https://www.bmwusa.com/safety-and-emission-recalls.html

[Nolimite39]

I've already looked, believe me my research has been exhaustive. The recall for the EGR shows up but still states "no remedy available". There are no differences between MYs of the F15 35d per RealOem. So unless you got old stock parts or your dealer is possibly better connected with BMWNA I don't know how you got yours done.

[jbfrancis3]

Not sure how much help but here are the part #'s and scope from work performed. MY 2018. BMW of Sterling in Northern Virginia.

[Nolimite39]

Thank you for that. It does look like the part number you got is different from the one listed on RealOEM but also different from the parts listed in the April 2019 update to the original EGR Cooler recall which makes it appear as though you did get a part updated since 2019. Further research shows there are two separate SIB numbers for different MY F15s. SIB 11 08 21 "High Temperature" for July 2015 - August 2018 build dates and SIB 11 10 21 "Low Temperature" for August 2013 - June 2017 build dates.

[crystalworks]

I had two failed injectors as well on our 2015 35d. Had BMW here in San Antonio replace them early last year I think it was and paid out of pocket. Contacted BMWNA and let them know about it, but got the same response you did, which I was expecting. Hopefully they add 2015 35d's to the injector extended warranty issue and I can get reimbursed at some point.

Good to know parts are available for the EGR recall. Will make an appt for the X5 as soon as I finish (start) the brake job.

[Nolimite39]

CW, I saw your post, and following your suggestion I did file a complaint with NHTSA.

Let me know what the folks over in SA tell you about availability.

I'm wondering if the "High Temp" and "Low Temp" SIBs are for hot climate and cold climate versions, though I was under the impression that all USDM models are Hot Climate. thoughts?

[crystalworks]

Originally Posted by Nolimite39

CW, I saw your post, and following your suggestion I did file a complaint with NHTSA.

Let me know what the folks over in SA tell you about availability.

I'm wondering if the "High Temp" and "Low Temp" SIBs are for hot climate and cold climate versions, though I was under the impression that all USDM models are Hot Climate. thoughts?

Hopefully NHTSA will nudge them towards adding the 2015s. couldn't hurt at any rate.

I'll be sure to post and let you know. Hoping to set up an appt sometime in the next couple of weeks.