[eas] Official DICE iPod integration kit Q/A thread

[ncx]

Originally Posted by Tom G.

I appreciate the detailed post. We're here to help as much as possible.

Tom, I really appreciate the support. I have emailed you some info and do not expect an instant response. This HD unit is very cool. I will be patient and together we will get this thing working perfectly for all of us.

[Tom G.]

Originally Posted by X5PL

Tom,

I've been using DICE with my iPod successfully for 1-2 months now. Yesterday, when listening to my iPod in the car it switched to FM. After that I was not able to switch back to DICE. No CDC available when pressing MODE.

What are the posssible reasons, what should I check?

Thanks.

Pawel
X5 3.0d Nav, no DSP, iPod video 60MB, software 1.2.1

Try reinitializing the system. Here's what I recommend:

1. Disconnect iPod from cable
2. Remove battery cables, negative first
3. Touch battery cable terminals together (away from battery) for +5 seconds, a small spark is normal as this is stored power draining from the system.
4. Allow cables to remain disconnected for about 5-7 minutes
5. Reconnect battery cables onto battery, negative last.
6. Reboot iPod by pressing on MENU and CENTER buttons for +5 seconds and then reconnecting to the DICE cable after the reboot process is completed.

Let me know if these steps correct the problem.

[X5PL]

Originally Posted by Tom G.

Try reinitializing the system. Here's what I recommend:

1. Disconnect iPod from cable
2. Remove battery cables, negative first
3. Touch battery cable terminals together (away from battery) for +5 seconds, a small spark is normal as this is stored power draining from the system.
4. Allow cables to remain disconnected for about 5-7 minutes
5. Reconnect battery cables onto battery, negative last.
6. Reboot iPod by pressing on MENU and CENTER buttons for +5 seconds and then reconnecting to the DICE cable after the reboot process is completed.

Let me know if these steps correct the problem.

Tom,
Thanks for your reply.
actually it has not helped. But I found out the in-line fuse (your harness) needs to be replaced. I've been looking for the new fuse all the day, all gas stations and car parts shops. The lowest value I have found is 3A (originally it was 2A). Would it be acceptable? Can I use it? After replacing the fuse I will repeat the initialization.
Pawel

[Tom G.]

Originally Posted by X5PL

Tom,
Thanks for your reply.
actually it has not helped. But I found out the in-line fuse (your harness) needs to be replaced. I've been looking for the new fuse all the day, all gas stations and car parts shops. The lowest value I have found is 3A (originally it was 2A). Would it be acceptable? Can I use it? After replacing the fuse I will repeat the initialization.
Pawel

3A would be acceptable, but don't go any higher.

[Tom G.]

Originally Posted by xnsf

Hi Tom. I hear you have the best customer support in the business, so I was wondering if you can help me with some issues.

This was from my previous post:

1. When I connect it, --DICE ELECT comes on. What does it mean?
2. When I get it on SEL:AUX1, it stays on auxilary no matter which track it is on disc 5.
3. When it does allow me to select the source, I can only do it by changing the tracks going forward (it automatically reverts backwards).
4. And the strangest thing: There is a medium-volume pitch. When I accelerate, the pitch fluctuates with the reving of the engine. When I'm at a stand-still, the pitch goes away, but there's slight static. Is there a volume selector?


Thanks for your help

It would sound like the module is defective if it is not responding to button commands. Please contact me directly and we'll make arrangements to have the module replaced immediately.

[Tom G.]

$25 Rebate ending 1/14 on DICE High Definition Radio - Act Soon!

[ncx]

Tom,

The replacement HD Radio module is working very well. Thanks for the emails and quick turnaround on the RMA, etc.
Your excellent customer service is very much appreciated

[Tom G.]

Glad you are back on the road! Let me know if you have any questions on the features.

[xnsf]

Hey Tom

Got my replacement module and I have some more questions, and maybe you can direct me in the right way/site.

There's still a little pitch that fluctuates with the revving although it is extremely soft and almost unnoticalbe.

In the iPod mode, Disc 3 'Album' doesn't do anything when I press the forward or reverse tracking button.

That's about it...for now. Thanks again for all of your help

[Tom G.]

Originally Posted by xnsf

Hey Tom

Got my replacement module and I have some more questions, and maybe you can direct me in the right way/site.

There's still a little pitch that fluctuates with the revving although it is extremely soft and almost unnoticalbe.

In the iPod mode, Disc 3 'Album' doesn't do anything when I press the forward or reverse tracking button.

That's about it...for now. Thanks again for all of your help

Are there any Playlists set up on the iPod?

The ALBUM feature is for albums on your current playlist. If you set up a playlist with your entire iPod library, you can scan albums within your iPod.