Hmm, tough call. Best Buy didn't charge him for the repair in the end but the guy still sued them. I figure BB should have been fined but I don't think the money should have been given to the consumer as he was not out of pocket for anything. It may be bad publicity for BB to ban him from the store but I see no problem with that in principle.

I actually like to shop at BB. I know what expect going in (not much) so my expections are low. I always know what I want before I go and ignore anything they tell me.

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Wake up every day that would be a start.