Please make this a home page link! Free cluster replacement minus labor!!!

[pseto]

Originally Posted by Silver 5

It weird that some dealers charge nothing and some charge hundreds? What gives?

Money grubbing stealers that are too lazy to verify that BMWNA covers this problem.

[hongkongloftus]

Leonora have reply to my email on next day , prompt reply.... GOOD.

I forward the reply email to BMW Hong Kong, no reply........ BAD.

Resend today adn ask them let me have the the contact of their Managing Director, I will call him/her. Ha Ha........... (hope they can reply)

[Estroil 4.8is]

Goodluck. I feel like I'm driving a new X since I had mine replaced!

[NINCHS]

My new cluster will be here on wed. Bmw Na is covering it, all I have to pay is sales tax. (same thing happened to my 540)

[hongkongloftus]

Hi Everybody

After I ask to call the Managing Director of Hong Kong BMW, they reply to me immediately and they take some photo & collect some information about the bad pixels. They said they need to send all information to Germany headoffice for getting approval to do the replacement as goodwill. They also mention if my car is service at other service center, then they will not do anything for me.

On next day, they said they can arrange to replace the cluster and I need to paid around $70 for labour. So happy.

I think most of the X5 manufactory at USA between 2001-2002 have same problem (also have ring sensor bubble problem) and I hope everyone can push BMW to fix their defect.

[rogerkiu]

Originally Posted by hongkongloftus

Hi Everybody

After I ask to call the Managing Director of Hong Kong BMW, they reply to me immediately and they take some photo & collect some information about the bad pixels. They said they need to send all information to Germany headoffice for getting approval to do the replacement as goodwill. They also mention if my car is service at other service center, then they will not do anything for me.

On next day, they said they can arrange to replace the cluster and I need to paid around $70 for labour. So happy.

I think most of the X5 manufactory at USA between 2001-2002 have same problem (also have ring sensor bubble problem) and I hope everyone can push BMW to fix their defect.

I am also a Hong Kong owner of 2001 made X5 4.4i. I called HK dealer for free replacement, they said they could only do it for cars younger than 36 months or possibly 48 months. They said they could not do it for me since my X is about 7 years old. hongkongloftus, what is your X' made year? Could you share anything more with me?

I just sent an email to BMW headquarter to make a complaint about this and ask for free replacement, BMW headquarter replied me one day later saying my case was under assessment. Any ideas?

[j0nblayz]

ok so i was getting no where so i called bmw canada again, i told the guy i talked to the whole situation, guy says theres nothing on my record saying i called earlier regarding the goodwill policy, so i had to explain to him all over again. This time i get a whole different answer, he says bmw canada does not have the goodwill program, only case by case. And the fact that i only owned the car for less then a month, it will most likely not get approved since i dont have a good record with them. He said he's gonna look into this issue, and will call me back with result, but mentioned not to get my hopes up since it will most likely get declined. Dealership wont do anything, sounds like bmw canada wont do anything since they think i'm not as good as the next guy who spent thousands on services locally. So what if i dont have a record with them, its still a bmw and goodwill policy should honor their car. Anyways i actually just got the call from bmw canada while i was writing this thread, and he said he went over it with his manager and will not honor the goodwill since they dont offer to us imported car, he also went on about how the car is out of warranty, i tried explaining to him what does warranty have to do with goodwill. Anyways so it sounds like bmw canada wants nothing to do with this car, and bmw na wants nothing to do with their car. I love how both bmw canada and na are totally seperated from each other and both brush me off, its a bmw, bmw in general should offer the goodwill service, not decline me cause i have a imported vehicle. Anyways, im gonna try to fix it myself this weekend... thumbs up for bmw's great service!! heh...

[we350z]

i wonder if they would replace my cluster (one column of deal pixles, hardly noticable) now that they picked up half of my tranny LOL. I dare to ask.

[joeblackx5]

What happens if you have already paid for a new instrument cluster and it's been over a year will BMWNA give you a refund?

[BimmerDude]

Probably not! Sorry to disapoint you my friend. It's already hard enough to get them to pay for the cluster already....GD