Please make this a home page link! Free cluster replacement minus labor!!!

[Brit6]

will this work for a MID replacement too?

[Lin]

Leonora is gone but they have someone else to take over. She got back to me fast and I have an appointment with my local dealer to replace it. I only have to pay for the labor! thanks again for the info.

[rogerkiu]

Originally Posted by hongkongloftus

Hi Everybody

After I ask to call the Managing Director of Hong Kong BMW, they reply to me immediately and they take some photo & collect some information about the bad pixels. They said they need to send all information to Germany headoffice for getting approval to do the replacement as goodwill. They also mention if my car is service at other service center, then they will not do anything for me.

On next day, they said they can arrange to replace the cluster and I need to paid around $70 for labour. So happy.

I think most of the X5 manufactory at USA between 2001-2002 have same problem (also have ring sensor bubble problem) and I hope everyone can push BMW to fix their defect.

I am also a Hong Kong owner of 2001 made X5 4.4i. I called HK dealer for free replacement, they said they could only do it for cars younger than 36 months or possibly 48 months. They said they could not do it for me since my X is about 7 years old. hongkongloftus, what is your X' made year? Could you share anything more with me?

I just sent an email to BMW headquarter to make a complaint about this and ask for free replacement, BMW headquarter replied me one day later saying my case was under assessment. Any ideas?

[j0nblayz]

ok so i was getting no where so i called bmw canada again, i told the guy i talked to the whole situation, guy says theres nothing on my record saying i called earlier regarding the goodwill policy, so i had to explain to him all over again. This time i get a whole different answer, he says bmw canada does not have the goodwill program, only case by case. And the fact that i only owned the car for less then a month, it will most likely not get approved since i dont have a good record with them. He said he's gonna look into this issue, and will call me back with result, but mentioned not to get my hopes up since it will most likely get declined. Dealership wont do anything, sounds like bmw canada wont do anything since they think i'm not as good as the next guy who spent thousands on services locally. So what if i dont have a record with them, its still a bmw and goodwill policy should honor their car. Anyways i actually just got the call from bmw canada while i was writing this thread, and he said he went over it with his manager and will not honor the goodwill since they dont offer to us imported car, he also went on about how the car is out of warranty, i tried explaining to him what does warranty have to do with goodwill. Anyways so it sounds like bmw canada wants nothing to do with this car, and bmw na wants nothing to do with their car. I love how both bmw canada and na are totally seperated from each other and both brush me off, its a bmw, bmw in general should offer the goodwill service, not decline me cause i have a imported vehicle. Anyways, im gonna try to fix it myself this weekend... thumbs up for bmw's great service!! heh...

[Wagner]

That sucks. By the way...

¶

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea, or the words of an author. The start of a paragraph is indicated by beginning on a new line and ending without running to the next passage. Sometimes the first line is indented, and sometimes it is indented without beginning a new line. At various times the beginning of a paragraph has been indicated by the pilcrow mark: ¶.

[BimmerDude]

I don't know why this is happening to you, but when my cluster went dead on some pixels. I emailed Leonora, I didn't get any answer untill I emailed her a second time. Then after about a week, I got a phone call from some other guy, don't remember his name, but he was very helpful, he explained that he will have to see if BMW NA will cover this or come to an agreement of how much labor and parts they will pay for. Sure enough, he called me back after two days and they covered 70% of the total bill. I only had to pay 210 dollars for labor and parts. So I'd maybe keep emailing Leonora, and maybe someone will respond to your situation. Good Luck

[X5Flyboy]

Yes, it's a "case-by-case" basis - the basis seems to be how much you "used" BMW dealers - I had my used 2001 X5 less than a year, but used BMW dealers for all my mods & upgrades - the dealer in Charleston,SC didn't like it, but BMWNA told them to do it - (free parts + 0.5-1.0 hr labor charge, in my case $115)

[tho656]

do you guys think this will cover my 01 x5. I tried to clean it myself but taking out the cluster and spraying it with the canned air. I accidently ripped the sticker on it. Do you think it voids this program?

[Quicksilver]

Originally Posted by Wagner

¶

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea, or the words of an author. The start of a paragraph is indicated by beginning on a new line and ending without running to the next passage. Sometimes the first line is indented, and sometimes it is indented without beginning a new line. At various times the beginning of a paragraph has been indicated by the pilcrow mark: ¶.

[itu-baba]

tried using the fare-play policy with our dealer here but no luck. 8 weeks to get back at $2,250.
Bought mine in Florida and shipped it myself.
Was wondering if BMW of usa will allow me remove the whole unit and send it back. Or can some1 recomend another solution