Umnitza - Projector 53 - Page 12

umnitza · #**111** 10-31-2008, 03:46 PM

Quote:

Originally Posted by Bimmer360

wow....surprised how Umnitza reacted. He may be fed up with situation about Tom and everything but responding it the way he did was just, IMO, is unprofessional. I would understand if it's an invidiual X5 owner, but if you are a company and you carry your name around threads where people can first see your company name, i would retain modesty. Well, what can i say, this is the most interesting thread i have seen in X5world. Hope both/all parties can resolve their issues soon. Have a nice day guys.....

It was our hope that this could be resolved properly privately.

We no longer want this to continue.
We have asked the customer to return the lights no matter what the expense. If he wants these other lights, fine, if not, fine. No restocking fee and we'll return the lights no matter what.

We made a mistake with this order, we'll fix it. Creating a lynch mob is unnecessary. If Simon can send the parts back, we'll immediately credit his account for the lights (whatever parts he returns) and the shipping cost to us.

If he still wants the new lights, that will be up to him. If you had read all the emails, you'd see that we are at fault for not communicating properly - language barrier or whatever it is - but what is posted here is not the full truth and it doesn't really matter any more.

We will learn from this experience and hopefully begin to regain people's trust on this matter slowly. Our intention has never been to screw him over, but the best intentions do go awry and for that we are truly sorry.

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primetime · #**112** 10-31-2008, 04:01 PM

Quote:

Originally Posted by umnitza

It was our hope that this could be resolved properly privately.

We no longer want this to continue.
We have asked the customer to return the lights no matter what the expense. If he wants these other lights, fine, if not, fine. No restocking fee and we'll return the lights no matter what.

We made a mistake with this order, we'll fix it. Creating a lynch mob is unnecessary. If Simon can send the parts back, we'll immediately credit his account for the lights (whatever parts he returns) and the shipping cost to us.

If he still wants the new lights, that will be up to him. If you had read all the emails, you'd see that we are at fault for not communicating properly - language barrier or whatever it is - but what is posted here is not the full truth and it doesn't really matter any more.

We will learn from this experience and hopefully begin to regain people's trust on this matter slowly. Our intention has never been to screw him over, but the best intentions do go awry and for that we are truly sorry.

flyingmachine · #**113** 10-31-2008, 04:14 PM

why the last couple posts got deleted? regarding mail fraud instructed by Umnitza? I was reading and then it's gone when I refreshed the page. Were those posts deleted by Umnitza? Can they do it?

primetime · #**114** 10-31-2008, 04:28 PM

Hell no he can't delete them.....he wishes he could delete them..He wishes he could delete this entire freakin thread..Most likely a moderator deleted them for whatever reason...

ca911 · #**115** 10-31-2008, 04:37 PM

Quote:

Originally Posted by umnitza

It was our hope that this could be resolved properly privately.

We no longer want this to continue.
We have asked the customer to return the lights no matter what the expense. If he wants these other lights, fine, if not, fine. No restocking fee and we'll return the lights no matter what.

We made a mistake with this order, we'll fix it. Creating a lynch mob is unnecessary. If Simon can send the parts back, we'll immediately credit his account for the lights (whatever parts he returns) and the shipping cost to us.

If he still wants the new lights, that will be up to him. If you had read all the emails, you'd see that we are at fault for not communicating properly - language barrier or whatever it is - but what is posted here is not the full truth and it doesn't really matter any more.

We will learn from this experience and hopefully begin to regain people's trust on this matter slowly. Our intention has never been to screw him over, but the best intentions do go awry and for that we are truly sorry.

Sounds like at least the start of a resolution to this to me...

zacman · #**116** 10-31-2008, 04:43 PM

Hey all,

FWIW, I have been waiting to post my comment long before this thread ever began, and in no way am I saying that what ever has taken place between other customers and umnitza is justified or was represented in its intirety... Any way.....

I place an order back in march of this year (08) (with another company that at the time worked hand in hand with Umnitza) for a set of Projector 53's, I was told that they were back ordered and that I could expect my P53's in about 3 weeks, well about 6 weeks later there they were! Immediately I installed them, I thought they great as they were the last piece of my quest to swap my amber signals for clears... as it would be I am a very avid clean freak and within a day or two I washed the car... condensation filled the lights, not just drops on the inside but standing water!! I was crazed!! I contacted the company that I bought the lights from, they said that they were not the ones who built the lights and that they worked with umnitza to fill the orders for these P53's and that it would be in my best interest to work directly with Umnitza to correct this problem.... Um ok, but all I wanted was a fix, so I contacted umnitza and they sent me a lable, I shipped the lights and waited for my corrected product, a few weeks later got them back, put them on... within a day or two, Foggy lights.... contacted umnitza, shipped them back, waited a few weeks, got them back, intalled them, within a few days / or a car wash / rain = foggy lights, by this point I was crazed, but I kept my cool, contacted Umnitza, they apologized had me send them back, mind you they were paying for the shipping the whole time, so I am only out my time to do the install / uninstall + shipping time, no $ less my initial investment... so this went on a few more times I think I am up to about 5 returns or so, one time due to an AE falling loose, all the while, even though the product was not performing to standard, Umnitza was more than happy to accomodate my requests... keeping in mind that I have not placed my order directly to them, and whatever $ they made on being the middle man, has as I am sure been eaten up through postage (5 (shipments) X $30 (each way) X 2 = about $300, this has about had to cost them $ for doing business with me. With that said, am I completely happy with my P53's.... more or less, but I have been assured that if they fail to meet the standard one last time, there will be a final resolution, of that I can be sure... so the product.. I believe that they are working towards a real solution for us, cause if not it will break thier bank, and from where I stand, I feel comfortable that Umnitza will do the right thing and take care of me, definately not because I was his customer, but because I am using a product that is associated with thier name, and because as we spoke on the phone, "It is the Right Thing to DO"...

Once again I am not trying to say one way or another, I am just puting my expirence out there, to show that its not ALL bad...

Regards,
Zac

UCrewX5 · #**117** 10-31-2008, 04:55 PM

I for one appreciate that Umnitza is falling on their sword and is agreeing to make things right with Simon. Let's give the parties some time to work this out, and I am hoping that Simon will come back here and let us know how it all worked out in the end.

BlackE32_SilverE53 · #**118** 10-31-2008, 05:42 PM

I must commend Umnitza also for falling on the sword like a man and admiting to thier wrong. At least this is a very good start.

ImolaMMM · #**119** 10-31-2008, 10:53 PM

Quote:

Originally Posted by BlackE32_SilverE53

I must commend Umnitza also for falling on the sword like a man and admiting to thier wrong. At least this is a very good start.

I do not commend them @ all! The script of this B movie is the same, time & time again. It should not take over 100 emails back/forth, public cry for help on internet boards w/ over 117 threads &over 3,000+ views! That is why I call you out Umnitzapoo!! This movie gets played over & over throughout the automotive forums & usually ends w/ The Poo relenting, apologizing, & promising to offer better service

Umnitzapoo made these same promises back earlier in the year Bimmerfest. ...well, we all see how well they kept that

I highly recommend passing these threads on to all the automotive forums/boards that you frequent.

ImolaMMM · #**120** 11-01-2008, 12:22 AM

Google is a beautiful tool! I love how one is able to type in stuff like-
umnitza complaints or umnitza customer service for example & guess what? You get a $#@! load of pissed off people who are/have gone through the same BS. Umnitzapoo, give Simon his money back(full refund, period!) Pay for the return shipping(yes, eat the cost/loss.) You've done this on more than one occasion & w/ be lying if you said you haven't!!! But, on the lighter side, umnitzapoo, congrats! I see you've truly hit it big, you've made it in the Urban Dictionary...
http://www.urbandictionary.com/define.php?term=umnitza

& here are some more familiar threads. In a couple of them, you"ll see that umnitzawho is w/ to bend over backwords on boards where he's a sponsor. i guess that's why he has a FU attitude here. If that's not the case, satisfy your customer(Simon) w/ the least inconvenience/cost to him. If he wants a refund-give it, period. & the BS about the deposit, get real!

http://www.nissanclub.com/forums/new...xperience.html
[URL="http://forums.maxima.org/dealership-vendor-experiences/544032-umnitza-review.html"]

http://forums.maxima.org/dealership-...za-review.html

http://www.unitedbimmer.com/forums/l...za-ordeal.html

http://www.318ti.org/forum/showpost....&postcount=160

http://www.xoutpost.com/x5-e53-forum/...direction.html

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