Umnitza - Projector 53

[primetime]

Originally Posted by mtX5

hahaha look at umnitza trying to justify themselves again. they pulled the same crap on me. "we didnt send you the p53s in the picture because they are known to leak". apparently all of them leak! as soon as i pulled the product out of the box i KNEW i shouldnt even consider installing it. it was crap!! if i spit on it the headlight would 'leak' .

and if you aren't going to send what is advertised why not ASK first before sending a DIFFERENT product. obviously we placed the order because we were initially interested in the product advertised. if you cant supply proper headlights, dont supply any at all. just wasting peoples time and money.


in the end im glad i was told about davids setup at custom angel eyes (thanks again RichiRich). I think if David did better advertising umnitza would not even be considered. they are just not worth this headache, and their products aren't worth it either.

Yeah he totally tried to justify himself. And his response was total garbage.. It didn't even tackle what I asked him about why he sent the false product.."more suitable" is what he said. I could've slammed him way worse on my response but decided to lay off a little...Plus who's this monkey tool? Probably umnitza posing as monkey..Total loser...I see now they deleted Monkey's posts...

[simoncpw]

Mr. Umnitza

Now you are upset that I brought this to the forums, when you were the one who said "You are welcome to ask my other customers" after I questioned your request for the deposit!

My problem with your "communication" is that you never took the initiative to provide me with any status update by the date that you had promised the replacement would be sent out. Instead, I ALWAYS had to email you to chase you and it is ALWAYS only then to find out that something went wrong, and there was ALWAYS a reason and I ALWAYS needed to wait for another week, another week, another week..... EVERY WEEK!

I'm glad that you are finally taking photos, tomorrow? And hopefully email it to me like you had said on Oct 15th?
- "Having a unit sent here for Friday delivery. Once done, we’ll get you taken care of and I’ll show you photos prior to shipment."

(and it's Oct 23 today, even for your time zone)

My understanding of credit "Authorization" is, once authorized, it's pretty much a done deal for the customer. Then it's up to the merchant if and when he wants to actually "capture/charge" the amount. The customer has no way of canceling this "Authorization", or stopping the merchant from charging.

I paid US$800, up front, and you sent me a defective product. Now you want to keep another US$400 from me so that you feel secured enough that you get your defective products back? But have you thought about what kind of security will I get for US$800+US$400 = US$1200???

And: "http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of" - I wrote that post #26 because:

• 1 - this was what you asked me to: "Please let people know on X5 world that we’re doing everything we can to make you happy."

• 2 - you WERE quick to response to my initial questions (or closing the deals!)

• 3 - to confirm the LED Taillights I got from you "works great and looks great"

(that post is now updated as well)

But like Primetime mentioned from Post#25 here, that was some 20 days ago, and all I'm got from you are:

• "Lights are actually having to be shipped from YOUR area – well, Taiwan, the local area did not have any lights that were RHD compatible. This turned into a fiasco. Please be patient, we’ll get it for you."

• "I have gotten my team in Europe to get me a Euro one, it will be 2 weeks, I will take care of you. Do not worry."

• "Sadly, I don’t yet have one. I’m waiting for my local supplier to get them to me, but they are very slow."

• "Very very frustrated. The product we were supposed to receive is stuck on a DOT/NHTSA customs hold and may be stuck for another week, I’m looking at another source NOW"

• "I want to reassure you that I will not let you down on this. I will make sure you get the best there is an I will NOT let you hang on the wind."

So, NO, I don't feel I've been taken care of.

Oh and by the way, did I forget to mention that you didn't even ship me the harness with the headlights until I called you and asked about it? What about the "Xenix" H7 bulb that didn't even fit into your so called more-suitable-p53? And how you sent me the "ION" H1 bulb as a replacement and claimed "they are the same, it's just wrong label"?!

To mtX5 - your comment on post #10 makes total sense. Thanks.
To toohotdoc and primetime - you know them well!!! But I guess all their replies are pretty much the same anyway
To Krunk Man - Ha, I was just wondering about the "Sticky"
To Fat X5 - was the crap you went through from the same company?
To Tom G - I hope you remember me?! I got the excellent Ice-Link from you for my X3 a couple years ago. I had planned to get the DICE from your excellent service again for this X5 after I complete all the exterior work, but unfortunately this taking a lot longer than I had expected. I hope to be in touch with you soon.
To Primetime - thanks man.
To Kwel X5 - I have to agree on EAS/Tom's service! But I don't think they provide a full headlight package with AE, which I need for this case.

And back to Umniza,
If you are stiiiiiilll reading this, that means you still care about what we say here (I hope). Look, I'm tired. I don't want to stay up till 02:00am every night to wait and hope to get some update from you when you begin the business day some 7000 miles away. I don't want to wake up at 07:00am either from a nightmare and wondering if you emailed something before you close your shop for the day. So just do "what is a simple exchange" (in your own words), so we all can move on.

[primetime]

Simon..your welcome. As forum members we gotta watch each other's backs..I feel badly that this coming in the forefront was unfortunately at your expense. I hope everything gets fixed for you.

As far as the $1200 USD..thats insane that umnitza is still trying to justify that. Sounds like, to him its all about making money..even if he's responsible for the countless poor customer service mishaps that he provided. I mean all he had to do was say he's sorry and return your money and move on. But no, he wants to get paid because it seems that profit is more important then customer service. So, instead he strings you along and now his whole reputation (which obviously wasn't stellar before) is now on the line. He risked that and got burned...He'd be lucky to have any Xworld member buy so much as a freakin bulb from him now.

[amcink]

SIMONCPW
I feel bad that you are going trough this fiasco and hope everything comes out ok for you.
In the same matter I've been considering new headlights P53. However this assure me the Umnitza is NOT the type of company I want to deal with.
This is a SCAM
Good luck

[ZsX5o3]

this is insane. $1200 for lights coming from Taiwan that he could have bought on ebay for under $200. At which point you would have had to re-seal them because all the after market headlights seem to have the condensation issue if you don't do this. The angel eye problem however I've never seen that. This is why we go through American companies for the headlights, I just can't believe Umnitza is still in business.
Hope you get your money back.

[umnitza]

Originally Posted by simoncpw

Mr. Umnitza

Now you are upset that I brought this to the forums, when you were the one who said "You are welcome to ask my other customers" after I questioned your request for the deposit!

I have 3 customers that are not on the forum that are international that agreed to this. Dom R. is the most active one, and you are welcome to email him. Not one of these people on this forum are international NOR are they in the same situation.

My problem with your "communication" is that you never took the initiative to provide me with any status update by the date that you had promised the replacement would be sent out. Instead, I ALWAYS had to email you to chase you and it is ALWAYS only then to find out that something went wrong, and there was ALWAYS a reason and I ALWAYS needed to wait for another week, another week, another week.....

I'm sorry you feel that way. I rely on partners to get me product and sometimes I don't get full information. I always provided you information when I had it.

I show that we proactively mailed you 6 update emails - in addition to the 77 message we replied to:
8/29 : 9/26 : 10/1 : 10/16 : 10/19 : 10/20

Again, if you didn't get these, I'm sorry.

My understanding of credit "Authorization" is, once authorized, it's pretty much a done deal for the customer. Then it's up to the merchant if and when he wants to actually "capture/charge" the amount. The customer has no way of canceling this "Authorization", or stopping the merchant from charging.

I paid US$800, up front, and you sent me a defective product. Now you want to keep another US$400 from me so that you feel secured enough that you get your defective products back? But have you thought about what kind of security will I get for US$800+US$400 = US$1200???


Actually this is incorrect, an authorization does not show up on your card ever. In order for us to capture the authorization, we would have to:
a) not receive your return
b) notify you prior to capturing it
c) be a little nuts after we told you that you wouldn't be charged to still charge you.

If you are stiiiiiilll reading this, that means you still care about what we say here (I hope). Look, I'm tired. I don't want to stay up till 02:00am every night to wait and hope to get some update from you when you begin the business day some 7000 miles away. I don't want to wake up at 07:00am either from a nightmare and wondering if you emailed something before you close your shop for the day. So just do "what is a simple exchange" (in your own words), so we all can move on.

Our communications in email are privileged - hence why we don't post them.

I'm not tired to help you. Nor do I tire of helping you. I want to resolve this with you despite the obviously public drama it has stirred for really no need.

Here's the bottom line:
1) you have photos in your inbox now
2) you have to decide which card the authorization will be run on.
3) Once we run the authorization, we will pay for the expedite shipping to you to get you the lights that are LHD flat beam compatible
4) you will immediately send back the others on a RETURN TO SENDER.

[Bimmer360]

Some of you might still remember me and i was the first one who have acquired and installed the p53 on my X5. I was surprised when i saw pictures of a different set of headlights coming form Umnitza! I got to say, too ricey and looks very cheap in quality. The one that i had looks different and im sure most of us know and very aware of how it looks like (OP's last picture on post #1).

IMO, buyers shouldn't be experiencing what the 2 members here have experienced here under any circumstances especially when they pay $800. I feel your pain guys since i have been there before but from a different vendor and i was known as hardcore in modding my E46 and my X5.

In fairness to Umnitza, i met the guy in person couple of times and he is a cool guy (is it still Mat?) and he has helped me so may times in the past without any problems and i was very satisfied. My p53s has seen rainy days and sunny days and i never had any ISSUES with the product. Which explains why i felt so sad when i had to sell them.

But IMO, the delay was not acceptable neither did the $400 required deposit. I know Mat and some members may not agree with me but after all the buyer has been thorugh, $400 should have been waived. But if that's how Umnitza conducts business, i respect that. Dont get me wrong, its just my .02. Hope both parties will be able to resolve the issue soon....

[mtX5]

Originally Posted by simoncpw

Oh and by the way, did I forget to mention that you didn't even ship me the harness with the headlights until I called you and asked about it? What about the "Xenix" H7 bulb that didn't even fit into your so called more-suitable-p53? And how you sent me the "ION" H1 bulb as a replacement and claimed "they are the same, it's just wrong label"?!

In regards to this quote, they did something similar to me. The ones they sent me had a sticker that read "NOT HID COMPATIBLE" and I clearly ordered HID compatible lights. I was supposed to ignore that sticker... lol

Oh and Simon don't have second thoughts about bringing this issue to the forum. I sure didn't. #1 your issue is probably being resolved faster now since it is attracting so much attention. #2 it will save many people who considered ordering headlights from umnitza to think twice. #3 it MIGHT, and i repeat MIGHT, help umnitza realize how crappy their service is.

hope the new set works! keep us updated

[X Foomph]

I've read enough, suffice to say I've decided to run with another competitor mentioned earlier. After I filled my shopping cart on their (new sellers) website they responded within 1 day (not 3 and only after a phone call) confirming exactly what I wanted. We sorted out all details and goods are on their way. It was easy, isn't it s'posed to be??

BTW not sure about Stateside buyers but I couldn't even fill a shopping cart & process on the Umn site, sh@# that's not frustrating.....much.

Good luck all with your shopping on line.

[simoncpw]

Originally Posted by umnitza

I have 3 customers that are not on the forum that are international that agreed to this. Dom R. is the most active one, and you are welcome to email him. Not one of these people on this forum are international NOR are they in the same situation.

Huh?.. you only have 3 international customers? WoW

I'm sorry you feel that way. I rely on partners to get me product and sometimes I don't get full information. I always provided you information when I had it.

But where is the info suppose to tell me what you were sending me would not be the same one as what I had ordered? You mean you didn't have that info until I told you so after I got a surprised shipment?


I show that we proactively mailed you 6 update emails - in addition to the 77 message we replied to:
8/29 : 9/26 : 10/1 : 10/16 : 10/19 : 10/20

Well may be with the exception of the one on 8/29, which seems to me was an auto-email saying that the order had been shipped (but it didn't mention the P53 had actually been replaced with the crappy lights instead!), the rest are all your replies to the emails that I had sent you to chase for an update AFTER you missed every single date you had told me! That's not "proactively"!

Actually this is incorrect, an authorization does not show up on your card ever.

so what? It will show up if you still to charge me even after I returned you the crappy lights, and I have no way of stopping it.

In order for us to capture the authorization, we would have to:
a) not receive your return
b) notify you prior to capturing it
c) be a little nuts after we told you that you wouldn't be charged to still charge you.

Err... how many times have you told me, that you will do "bla bla bla", but still didn't do?!

Our communications in email are privileged - hence why we don't post them.

But when I'm cheated by this privilege, I feel no need to respect this privilege.

Here's the bottom line:
1) you have photos in your inbox now
2) you have to decide which card the authorization will be run on.
3) Once we run the authorization, we will pay for the expedite shipping to you to get you the lights that are LHD flat beam compatible
4) you will immediately send back the others on a RETURN TO SENDER.

And what deposit / assurance you will give me?

To Bimmer360 - Very glad to hear from you here. Yes, in all fairness to them, they were pretty ok and I just don't how they got this one so wrong. I hope Mat listens and agrees to your opinion on waving the $400 deposit.
To mtX5 - um.. thAt sticker sounded extremely familiar!
To X Foomph - were you shopping for headlights with AE as well?