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#31
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#32
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Mr. Umnitza
Now you are upset that I brought this to the forums, when you were the one who said "You are welcome to ask my other customers" after I questioned your request for the deposit! My problem with your "communication" is that you never took the initiative to provide me with any status update by the date that you had promised the replacement would be sent out. Instead, I ALWAYS had to email you to chase you and it is ALWAYS only then to find out that something went wrong, and there was ALWAYS a reason and I ALWAYS needed to wait for another week, another week, another week..... EVERY WEEK! I'm glad that you are finally taking photos, tomorrow? And hopefully email it to me like you had said on Oct 15th? - "Having a unit sent here for Friday delivery. Once done, we’ll get you taken care of and I’ll show you photos prior to shipment." (and it's Oct 23 today, even for your time zone) My understanding of credit "Authorization" is, once authorized, it's pretty much a done deal for the customer. Then it's up to the merchant if and when he wants to actually "capture/charge" the amount. The customer has no way of canceling this "Authorization", or stopping the merchant from charging. I paid US$800, up front, and you sent me a defective product. Now you want to keep another US$400 from me so that you feel secured enough that you get your defective products back? But have you thought about what kind of security will I get for US$800+US$400 = US$1200??? And: "http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of" - I wrote that post #26 because:
(that post is now updated as well) But like Primetime mentioned from Post#25 here, that was some 20 days ago, and all I'm got from you are:
So, NO, I don't feel I've been taken care of. Oh and by the way, did I forget to mention that you didn't even ship me the harness with the headlights until I called you and asked about it? What about the "Xenix" H7 bulb that didn't even fit into your so called more-suitable-p53? And how you sent me the "ION" H1 bulb as a replacement and claimed "they are the same, it's just wrong label"?! To mtX5 - your comment on post #10 makes total sense. Thanks. To toohotdoc and primetime - you know them well!!! But I guess all their replies are pretty much the same anyway To Krunk Man - Ha, I was just wondering about the "Sticky" To Fat X5 - was the crap you went through from the same company? To Tom G - I hope you remember me?! I got the excellent Ice-Link from you for my X3 a couple years ago. I had planned to get the DICE from your excellent service again for this X5 after I complete all the exterior work, but unfortunately this taking a lot longer than I had expected. I hope to be in touch with you soon. To Primetime - thanks man. To Kwel X5 - I have to agree on EAS/Tom's service! But I don't think they provide a full headlight package with AE, which I need for this case. And back to Umniza, If you are stiiiiiilll reading this, that means you still care about what we say here (I hope). Look, I'm tired. I don't want to stay up till 02:00am every night to wait and hope to get some update from you when you begin the business day some 7000 miles away. I don't want to wake up at 07:00am either from a nightmare and wondering if you emailed something before you close your shop for the day. So just do "what is a simple exchange" (in your own words), so we all can move on.
__________________
Here's the Photo Album of my (sold) X3; Album of my (newish) X5 is on the way! (WARNING: read this before you buy anything from Umnitza) |
#33
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Simon..your welcome. As forum members we gotta watch each other's backs..I feel badly that this coming in the forefront was unfortunately at your expense. I hope everything gets fixed for you.
As far as the $1200 USD..thats insane that umnitza is still trying to justify that. Sounds like, to him its all about making money..even if he's responsible for the countless poor customer service mishaps that he provided. I mean all he had to do was say he's sorry and return your money and move on. But no, he wants to get paid because it seems that profit is more important then customer service. So, instead he strings you along and now his whole reputation (which obviously wasn't stellar before) is now on the line. He risked that and got burned...He'd be lucky to have any Xworld member buy so much as a freakin bulb from him now. |
#34
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SIMONCPW
I feel bad that you are going trough this fiasco and hope everything comes out ok for you. In the same matter I've been considering new headlights P53. However this assure me the Umnitza is NOT the type of company I want to deal with. This is a SCAM Good luck |
#35
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this is insane. $1200 for lights coming from Taiwan that he could have bought on ebay for under $200. At which point you would have had to re-seal them because all the after market headlights seem to have the condensation issue if you don't do this. The angel eye problem however I've never seen that. This is why we go through American companies for the headlights, I just can't believe Umnitza is still in business.
Hope you get your money back. |
#36
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I'm not tired to help you. Nor do I tire of helping you. I want to resolve this with you despite the obviously public drama it has stirred for really no need. Here's the bottom line: 1) you have photos in your inbox now 2) you have to decide which card the authorization will be run on. 3) Once we run the authorization, we will pay for the expedite shipping to you to get you the lights that are LHD flat beam compatible 4) you will immediately send back the others on a RETURN TO SENDER. |
#37
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Some of you might still remember me and i was the first one who have acquired and installed the p53 on my X5. I was surprised when i saw pictures of a different set of headlights coming form Umnitza! I got to say, too ricey and looks very cheap in quality. The one that i had looks different and im sure most of us know and very aware of how it looks like (OP's last picture on post #1).
IMO, buyers shouldn't be experiencing what the 2 members here have experienced here under any circumstances especially when they pay $800. I feel your pain guys since i have been there before but from a different vendor and i was known as hardcore in modding my E46 and my X5. In fairness to Umnitza, i met the guy in person couple of times and he is a cool guy (is it still Mat?) and he has helped me so may times in the past without any problems and i was very satisfied. My p53s has seen rainy days and sunny days and i never had any ISSUES with the product. Which explains why i felt so sad when i had to sell them. But IMO, the delay was not acceptable neither did the $400 required deposit. I know Mat and some members may not agree with me but after all the buyer has been thorugh, $400 should have been waived. But if that's how Umnitza conducts business, i respect that. Dont get me wrong, its just my .02. Hope both parties will be able to resolve the issue soon.... |
#38
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Oh and Simon don't have second thoughts about bringing this issue to the forum. I sure didn't. #1 your issue is probably being resolved faster now since it is attracting so much attention. #2 it will save many people who considered ordering headlights from umnitza to think twice. #3 it MIGHT, and i repeat MIGHT, help umnitza realize how crappy their service is. hope the new set works! keep us updated
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___________________ ___________________ 2002 BMW X5 3.0i ----sold---- 2008 BMW X5 3.0si 2010 BMW 335i M Sports Package & BMW Performance Kit
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#39
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I've read enough, suffice to say I've decided to run with another competitor mentioned earlier. After I filled my shopping cart on their (new sellers) website they responded within 1 day (not 3 and only after a phone call) confirming exactly what I wanted. We sorted out all details and goods are on their way. It was easy, isn't it s'posed to be??
BTW not sure about Stateside buyers but I couldn't even fill a shopping cart & process on the Umn site, sh@# that's not frustrating.....much. Good luck all with your shopping on line.
__________________
2002 - 3.0i - Topaz Blue - Beige - Samana Beige Go hard or go home or go hard going home
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#40
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To mtX5 - um.. thAt sticker sounded extremely familiar! To X Foomph - were you shopping for headlights with AE as well?
__________________
Here's the Photo Album of my (sold) X3; Album of my (newish) X5 is on the way! (WARNING: read this before you buy anything from Umnitza) |
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