2007-2013 X5 Airbag Recall

[heatmizr]

Originally Posted by Jarhed1964

According to the service advisor at Hendrick BMW in Charlotte, airbags are ready as of three weeks ago, so is my fuel pump. Told me to schedule and stressed that I need to get a loaner. I think k I'll have the check my front suspension too so I know what to plan on my diy. Only $110 for the diag. Rotate and balance only $89.

I can confirm this at the same Charlotte Hendrick BMW dealer. I just waited until they had the driveshaft recall part in stock to schedule my driver Airbag at the same time - but they still had to order the airbag from the Distribution center, which took a couple weeks for them to get it.
Then I had them do both in one visit. They threw a new transfer case in too apparently, cuz I'm a good customer!

BTW, Sorry for San Francisco, but the Hendrick dealer out here has a solid rep. Oh and I got a loaner X1, but they had my car for a week...
[Impressions on the X1 were, well, it's no X5! Not terrible but more of a price-point car, very Honda-ish. Did not care for the "springy" feeling turbo-4, or the stop/start - which thankfully you can switch off.]

[willyworm*]

Parts for my drivers side have been on order for about 3 weeks, along with the driveshaft recall parts as well. They still claim the passenger side doesn't have a remedy yet.

Sent from my SM-T230NU using Tapatalk

[740iS]

Or you can deal with East Bay BMW in the SF Bay area and they won't do a loaner except for the fuel pump even though they don't have it in stock when BMWNA's letter said they do and to schedule ASAP. Plus the letters for the airbags (especially passenger) state that loaners will be available!

It's "their policy" since it doesn't take too long to replace the airbag in their opinion. What a ration of ....

[robnitro]

How did you know if you got an interim or final replacement?

As for fuel pump, is that listed on bmw recalls site for your car?

[Skyline]

Originally Posted by robnitro

How did you know if you got an interim or final replacement?

As for fuel pump, is that listed on bmw recalls site for your car?

In my case I was specifically told it was an interim replacement they were going to do for my driver's airbag. When I got the fuel pump letter, it said no parts available yet. Just a couple of days ago, I got the letter for the Passenger Airbag, saying they were ready to do that. I presume that's a non-defective airbag. The service department put me on to their parts department to make sure it was in stock, which it wasn't. When ordering the airbag parts, they noticed the open recall for the fuel pump, so they ordered that too, even though I never got a letter indicating that BMW was ready to repair that.

[740iS]

Question for those who have already had the airbag replaced, was it the complete assembly with the cover? Or did they dismantle yours and just install new internals?

Oh, needed to mention, I also just filed a complaint with BMWNA (probably wont do a darned thing) about the $tealership and their attitudes on the loaner and lies on the parts availability. Called me back saying it would be at least 1 to 2 weeks before they could get the passenger airbag. I asked if they were sourcing from Germany as NONE of the parts distribution centers would take that long to ship to them. If in stock there are two DC's in CA that could ship to them either same day or overnight at the slowest!

[Skyline]

Originally Posted by 740iS

Question for those who have already had the airbag replaced, was it the complete assembly with the cover? Or did they dismantle yours and just install new internals?

I got a complete assembly for both my X5 and 325xi; including the cover.

As far as your complaint about slow delivery, I'm not sure it's really in BMW's hands; they can't complete the recalls until the suppliers supply them. Given the entire supply chain is geared to fulfill primarily the needs for new autos, there's not massive excess capacity. And this Takata issue spans numerous manufacturers and loads of model lines. But there's NO excuse for screwing around with you.

As far as loaners to do a recall job, I guess that's up to availability and policies at the dealership. I hardly ever use my dealership for repairs, sometimes for parts, yet I had no problem getting a loaner for both airbag recalls I've had so far. One tip on that; let them know you'll want a loaner when you schedule the appointment so they can book you on a day a loaner is available; it may not be the soonest day they can do the service.

[740iS]

Originally Posted by Skyline

As far as your complaint about slow delivery, I'm not sure it's really in BMW's hands; they can't complete the recalls until the suppliers supply them. Given the entire supply chain is geared to fulfill primarily the needs for new autos, there's not massive excess capacity. And this Takata issue spans numerous manufacturers and loads of model lines. But there's NO excuse for screwing around with you.

As far as loaners to do a recall job, I guess that's up to availability and policies at the dealership. I hardly ever use my dealership for repairs, sometimes for parts, yet I had no problem getting a loaner for both airbag recalls I've had so far. One tip on that; let them know you'll want a loaner when you schedule the appointment so they can book you on a day a loaner is available; it may not be the soonest day they can do the service.

The way they explained it was that they had to order from their distribution center, not Takata and the DC's supposedly have them in stock. Sorry, but I only believe about 1% of what is said by the dealership.

Their comment on loaners was a simple "NO as a matter of policy, we do not provide a loaner for the airbag replacement." They said the job was too quick for them to even consider a loaner. Even though the letter stated a loaner would be provided at no cost.

I probably wouldn't be as angered if they weren't so busy acting like they are doing me a favor and I was really disturbing them by having the recall. This dealership (part of the Hendrick's Automotive group) is well known for this type of treatment to customers and as Q mentioned, gouged people when the goodwill cluster replacement was happening a few years ago.

[Skyline]

Originally Posted by 740iS

The way they explained it was that they had to order from their distribution center, not Takata and the DC's supposedly have them in stock. Sorry, but I only believe about 1% of what is said by the dealership.

Their comment on loaners was a simple "NO as a matter of policy, we do not provide a loaner for the airbag replacement." They said the job was too quick for them to even consider a loaner. Even though the letter stated a loaner would be provided at no cost.

I probably wouldn't be as angered if they weren't so busy acting like they are doing me a favor and I was really disturbing them by having the recall. This dealership (part of the Hendrick's Automotive group) is well known for this type of treatment to customers and as Q mentioned, gouged people when the goodwill cluster replacement was happening a few years ago.

I got a loaner no problem for both times I had driver's side airbags replaced; (two cars). I guess I should publically say thanks to Westchester BMW. It really is a first class dealership; can't say that I can afford to be a great customer, except for the parts counter, (they do give a BMW CCA discount). The parts guys are very nice and extremely helpful. They seem to get a kick out of a customer coming in to get parts to do their own maintenance, especially considering I have a fleet of older cars. I do most of my own repairs, and its been 34 years since I bought a new BMW.

[Qsilver7]

I think the part replaced is the inflator...and that part is made by Takata? And if Takata...there's a lot more car manufacturers all waiting for replacement parts...from this air bag supplier (that's teetering on bankruptcy).