order delays?

[alexmish]

Originally Posted by bimmer_buachaill

The production number isn't being accepted on bmwusa.com right now (and I'm travelling outside of the US so don't have access to the 800 line).

Fishy fishy... Unless it is overnight systems maintenance, valid production numbers are typically accepted by the website.

The website is not going to tell you production week anyway until the production starts - you should just call the 800 number when you get a chance, the operator will know the production week.

[bigx5er]

Originally Posted by bimmer_buachaill

The production number isn't being accepted on bmwusa.com right now (and I'm travelling outside of the US so don't have access to the 800 line).

It takes a few days. Your dealer should know the week number, the website won't tell you that.

[Viperfreak2]

Are you doing a Performance Center delivery?

[bimmer_buachaill]

Originally Posted by Viperfreak2

Are you doing a Performance Center delivery?

No, this is local dealer.

[bimmer_buachaill]

Status on bmwusa.com is now "On Order". Feels like progress (but not much).

[Meiac09]

My friend just took delivery of a new 335is and the dealer wasn't able to provide a VIN or tracking number through the whole thing. I called BS the whole time, but maybe this is related... Just keep on them for info.

[bimmer_buachaill]

Now learned that I have a production slot in week 3 of July with delivery around week 1 of August (still doesn't show a date on bmwusa.com). That would be ~10 weeks from when I wanted to place the order to delivery if it doesn't get delayed further. (My CA suggested delaying the order 2-3 weeks for optimal arrival time).

So they:
(1) delayed my order as they thought I'd have the car "too soon"
(2) took in way too many orders over their slot allocation (unknown to me)
(3) didn't inform me of the order delay before I sold my car (2 weeks before expected delivery)
(4) now won't honor the loaner/rental agreed before my trip

Now I'm screwed without a car to drive. Any suggestions?

[alexmish]

Sorry to hear that!

I've just learned that mine went into production, I got my VIN, estimated completion on July 19th. All that by just calling the 800# and talking to an operator.

[bigx5er]

Originally Posted by bimmer_buachaill

Now learned that I have a production slot in week 3 of July with delivery around week 1 of August (still doesn't show a date on bmwusa.com). That would be ~10 weeks from when I wanted to place the order to delivery if it doesn't get delayed further. (My CA suggested delaying the order 2-3 weeks for optimal arrival time).

So they:
(1) delayed my order as they thought I'd have the car "too soon"
(2) took in way too many orders over their slot allocation (unknown to me)
(3) didn't inform me of the order delay before I sold my car (2 weeks before expected delivery)
(4) now won't honor the loaner/rental agreed before my trip

Now I'm screwed without a car to drive. Any suggestions?

It's too late to look back now, so I would:

1 - Visit the dealer and insist on seeing their production report that verifies the week number the X5 will go into production.
2 - If that goes well, visit your favorite car rental place and get a cheap ride until your X shows up

The only other option is to cancel the order and start elsewhere. Of course you could yell at the current SA, but that will only make a bad situation worse.

They took advantage of you. Consider it a lesson learned and enjoy the X when it finally arrives. You wouldn't have known all of this unless you were like some of us that have bought too many BMWs

[bimmer_buachaill]

Originally Posted by bigx5er

They took advantage of you. Consider it a lesson learned and enjoy the X when it finally arrives. You wouldn't have known all of this unless you were like some of us that have bought too many BMWs

The funny thing is that I've order several BMWs in the past and never had an issue like this.

The dealer in this case was Tulley BMW in Nashua, NH and I'm still very unhappy with how they have treated me as a repeat customer. They are still claiming that delays like this are normal practice and they have no responsibility for the delay (a 10+ week order).

Hopefully some of you can use this information to avoid the same mistake in the future. I suspect that sales communication issues within Tulley are a factor and other dealerships would have handled this a lot better. Use this information wisely.