Whenever I go into Nordstrom's and tell the guy in the men's department I'm looking for 2X shirts or 20" collar (which are rare there), he pulls out damn near every single one for me and says "take a look and tell me what you like and don't like", then goes about taking care of his business and not hovering over me. He actually remembers what I dig the next time I shop there 2 months later!

They validate parking for you around here if you buy something too, which is real nice.

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JV

What gets us into trouble is not what we don't know...it's what we know for sure that just ain't so

One of my cousins work there and during Christmas time; they take ANYTHING back. I mean; they will accept returns for store credit even if its not purchased from there. I was told people would return shirts from Wal-Mart. They really go above and beyond in the customer service department.

this is very true, i have a friend who works there. somebody returned a freakin tire!!! an automobile tire!!!!

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thank you X5world!

They don't sell tires. So I'm suppose to believe this. RIGHT......

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….

Actually.............I'm in the industry myself and it's been told many many times that they once took back a set of tires from a customer that insisted that they had purchased them at a Nordstroms. I heard the story for the first time some yrs ago......urban legend??? or true story??? who knows.

Katt

This may not help you decide but it does provide some light on the subject.
http://www.snopes.com/business/consumer/nordstrom.asp

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….

i just purchased a bag from Nordstrom's last weekend and within two days i received a handwritten ty note from the sales clerk who sold me the bag.

sigh... i love that store....

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Mari

Exactly. Service above all is why we shop there!!

All those stories are quite believeable from our experience with Nordy.

My wife saw a Coach purse she wanted and couldn't believe the price on their mailer. We went to Nordstrom and apparently, Nordy had a misquoted (lower price) price on the mailer. The difference was about $100. The salesperson checked with her manager and came back told us that it was their mistake and sold us the purse for the misquoted price in the mailer and apologized for the inconvenience!!

I get correct measured dress shirt sizes there. For men's shirt size, there is a neck size and sleeve size. Nordy has shirt sizes that has the exact sleeve length (i.e. 35, not 34-35) It fits perfectly.

Anyhow, shoe selection is great and when you get those half-year sales, watch out!! The place is so packed it's as if they are giving the stuff away!

Another store I don't understand in South Coast Plaza is why the Luis Vuitton store is always so crowded!! I mean it is not like they are giving the stuff away! However, we have had good experiences with them as well!

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Damn! You guys should receive some kickback for marketing! I haven't even seen a Nordy's, but if there's one in Boston, D.C., or NC (east coast NC) Im there. I go out of my way to experience good customer service - and variety. How are they on the latter? I hate going to a mall store and seeing two types of jeans and two types of shoes. I wear 40"+ jeans so its not always a pleasant shopping experience when I head out...

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Been there...Done that