Since we are on the subject about Best Buy, they'll do just about anything to earn a commission from you. Case in point, when you've decided on a item to buy, you did your own research on it, and you feel confident that this is a good buy. But, because no one helped you on that decision, there is at least one customer service rep that notices you and walks up to you to tell you that there is a product that is better than what you chose and it's much cheaper. That's how they get you. So, while your at home not enjoying that POS he decided for you, he's back at the store enjoying his commission.

If a customer service rep notices you and walks up to you to tell you that there is a product that is better than what you chose and it's much cheaper, and that person buys it,
Then from my perspective it sounds like the customers research wasn't that good to begin with.

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….

Funny, because one of the reasons I like Best Buy here in Canada is that their sales associates are not on commission. Their sister store, Future Shop, has all the same products, but with commissioned sales staff. And they match each other's prices. I do understand that they may get better shifts, etc, based on their sales, but they apparently still don't get paid directly based on sales.

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2007 X3 3.0si, 6 MT, Premium, White

Retired:
2008 535i, 6 MT, M Sport, Premium, Space Grey
2003 X5 3.0 Steptronic, Premium, Titanium Silver
2002 325xi 5 MT, Steel Grey
2004 Z4 3.0 Premium, Sport, SMG, Maldives Blue

I would say Best Buy did the right thing. The customer got his product repaired but because someone forgot to ask if the customer wanted to pay the charge they screwed up ... ok - so they cancelled the charge. That does not equal bad customer service - rather its a small mistake that was fixed. To sue them over that seems almost frivolous.

Someone on the ground level clearly did not follow corporate policy - that does not make all of Best Buy an evil corporate entity. Most Best Buy asociates that the customer interact with are barely out of their teen years - full of piss and vinegar, but not a lot of brains and common sense. If something like this ever happens the best thing to do is to contact the corporate HQ because they usually have all the interest in the world to make things like this right but they never hear about it until it is too late.

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- Ravenheart