paint defect in new car

[wslee]

Originally Posted by Fraser

It sounds like your dealer is really poor and I'd take it up with BMW Australia via the contacts mentioned by Terry.S.

BTW: I've had four BMWs over a period of 15 years or so without any notable problems at all, with either the vehicles or the dealers.

BMW Australia doen't help at all in the whole process. their customer care ppl were very unfriendly, they never call me or drop me an email respond to my queries. When i call them, they even don't want to talk properly to me, don't want to tranfer the call to their manager, they keep on telling me that they will work out with the dealer, but no progress seen from that. they were just hopeless to me.
luckily i manage to force the dealer to swap the 2 panels from other new car for me finally. after a big fight with the dealer, after 2 weeks my car in the dealer workshop.
my car going for warranty repair again yesterday, door rattle came back again, driver side door trim come out every time i close the door, the steering wheel lether trim peel off (since delivery, they only agree to change for me now). hopefully can get it back today.