paint defect in new car

[wslee]

Originally Posted by Fraser

I wouldn't bother with BMW Australia's customer care people. If the problems persist you should go straight to the people mentioned by Terry.S and with the threat of going to a TV current affairs programme. I'm sure Western Australia should also have some sort of government body that deals with consumer complaints. In NSW it's called FairTrading. If your X5 is a lemon you need to complain long and loud to everyone you can while the warranty is still in place.

I have try to call the CEO, but the telephonist never want to tranfer me to. I fail to convince her to let me talk to the CEO or any others manager, they said they only able to transfer my line back to the dodgy customer care. i gave up finally.
the car is not lemon to me, other than the poor build quality and lack of quality control, and un-proffesional after sales service, the mechanical is fantastic and the design is good. i like to drive it except all those annoying rattle noise came from the door, the aircon vent in centre console and cargo cover, i can said it is a good designed car but poorly build. This is not happen to my previous 3 bimmers