Well I expected a response sooner or later, but saying you are dealing with "forum chatter":confused: instead of helping customers is right rude. You know that you are making money off these boards or have made money so be polite and answer to your customers. Seems like you tried to pull a fast one on Simon and it didnt work out, and now trying to say it was more "suitable" to give him those lights instead of the ones he ordered and payed for, com'on, you think ppl are stupid. The next time you post, please sit down and think about what you are posting in terms of being professional. I am so glad I didnt purchase anything for my X5 or M5 from you guys when I was about to do so. GL to your company if you change your ways because this is not the way to be professional and do business. I have seen other companys on other board get there reputation back and I hope you the best on trying to do that because you have alot of unsatisfied customers and this is what makes or breaks a company. I am not hating or anything like that, I just would like to see good trustworthy vendors so we can avoid headaches like this. To avoid these headaches is the reason why alot of owners use forums/boards.

Let me finish this by replying to each of your points. I have been trying to make it right for you from the get go. The fact is the fact, the lights we sent to you were supposed to be better than the DEPO. We had lots of leakage with those, so we stopped using it. These were better. The continual claims by some here are just that, a bunch of nonsense. We ethically sell the best lights for the customer. PERIOD.

RE your request
1) Your lights are being finished up and per your emails, pictures will be sent to you for approval.
RE 3 Customers
2) We have many international customers, repeated ones as well. The 3 customers I was speaking of were recent customers that were in similar situations to yours - meaning, they received a product that for whatever reason didn't suit their needs. In that same time, we shipped hundreds to Canada, HK, Mexico, Latvia, Russia, Germany, UK, etc. 3 customers all put down deposits, 1 of them actually sent cash using western union and was refunded when his lights returned.
RE Best Product Shipped
3) We believed these to be the best at that time. Since then, we've found a good light that you will likely appreciate but given your frustration, I understand you new and strong sense of apprehension.
RE Email Communication
4) All email that I mentioned proactively are NOT replies. Are proactive emails, the 77 other (now more) are direct replies, the others are proactive emails. If you have not received them, then there is a problem with the email service direct to you from us - maybe a spam filter on your end, maybe a problem sending to your address directly on our end.
RE Charges
5) I don't know how much more of a guarantee you need from us - a PUBLIC guarantee that you will not be charged unless your product is not returned to us. We have NO guarantee from you at all. Once your card was originally run, it's gone. If you never return the other product to us, we lose. If you decide to damage that product prior to return, we lose because the CC company has many protections that vendors don't have. You are holding ALL the cards.

Let's both work this out via email and you can later post the finished result.

Still trying to prove his side with no admit of fault.... :yawn: .. Keeps digging and digging and digging... He's dug so far he could be in China by now and pick up the lights himself...:rofl:

I've been reading this thread with interest and I have to say ...

You and others I think should ease up hammering Umnitza for now. Show a little respect and let simon and Umnitza get to a final resolution. Seems like all parties involved sincerely want to complete the transaction one way or the other.

Disprespecting, name-calling, etc. is not being professional or courteous. No matter who the person is and especially in business, common courtesy and respect should be shown.

Simon: Since you initiated this thread maybe you ought to take up umnitza's offer (to resolve it privately for now) and say that you will update us on the final outcome. Or not - your choice obviously.

Everyone has a right to do & say what they want. I'm NOT trying to start anything. I just felt like I had to voice my opinion.

Peace.

You can always dispute the credit card charge within 30 days if you don't get the lights.

I have had to put charges on my card when returning an Iphone.

Myself and others are voicing our opinion and feelings on the issue too...its that simple..:thumbup: And if simon didn't want our support..He wouldn't have posted this thread. Most of us have his back on this forum..and rightfully so.. It seems they were trying to handle it privately and that obviously wasn't working which further leads me to believe why simon posted this thread..Peace back at ya .

High Five and PEACE everyone! :high5:
Why I to started this thread:

• I did try to have this resolved privately with Umnitza, but it didn't go anywhere

• I did ask my credit card company to step in, but I held them off after Umnitza promised to get this fixed, which I believed they would but not with the US$400 deposit request.

• I'm dealing with a company that is over 7000 miles away. I bumped into problems which didn't seem reasonable nor normal to me. So I wanted to double check, with someone who are familiar with X5, AE, Headlights, buying experiences with companies in USA and speak the same language (English is not my first language by the way!).... and this xoutpost.com seems to be the best community I go to!
  
  So I posted my experience and asked 2 questions, and thankfully have gotten useful opinions.

I'm still waiting for advice from my credit card company and the Int'l trading department of American Embassy. I'll post any update and/or result when I have.

Cheers and :high5::high5::high5:

I was going to order some products from umnitza for my E53 but am now going to hold off based on this thread... You guys have a good selection of cool things for the X, but now it is just not worth it to risk the headache that I have read about with dealing with your company. I think it is also ironically funny that on their website, umnitza's slogan is: "devilishly good service."

While I understand the need to charge some sort of authorization to assure that the lights get back to you in one piece in normal circumstances, I also think that it is a little ridiculous given what the original customer has been through. Plus, why should Simon already be out $800 and have to give you an additional $400 with NO SIMILAR FINANCIAL ASSURANCE FROM YOU that you will actually credit his card should he decide to return the product all together or send him a product that actually works. You have $800 of his hard earned money already, for a product that obviously doesn't work. Either make it right or take a return on the original product. If I were Simon, and if I paid with my Amex like I always do in these circumstance I would forget dealing with Umitza and just use Amex's return protection feature and return it straight to them, let them figure it all out.

In summary: shame on you Umnitza, business is all about taking risks and doing all you can to maintain your reputation. For you to be so stuck in your policies that you aren't able to help a customer out who has had nothing but shoddy service from you goes against your "devilishly good" slogan. At this point you should be trying to do as much as you can to save your reputation from the community, I was ready to purchase from you, but the more this goes on without a customer friendly resolution, the most sales you use.

And to accuse Simon of not sending them or to ship the items back damaged in a public forum is just plain rude and ballsy. Give the guy some credit.

A side note: the best customer service I have ever had was from a high end audiophile speaker company, I purchased a new system right when it came out (needless to say it was MUCH more expensive than 800 bucks) and it was faulty, they shipped me a new one next day air with NO credit card authorization/hold, just based on my word that I would ship them back the defective unit, and I did, upgraded to next day air on my dime since I was so pleased with the way they treated their customers.

LOL .. so true. I seriously can't believe theres no apology or anything hinting at that. Its clear they do this to everyone. They made a mistake with simon, me and many other customers (that is why everyone is so mad at umnitza, its not a one time thing). Rather than trying to justify sending an unadvertised product, fix the issue. And change the damn site! If Umnitza isn't selling depo lights put the other crap up there so people know what they are ordering.

Umnitza,

By the way, if you feel a PUBLIC guarantee from you would be enough for me to send you the $400 deposit, then wouldn't a PUBLIC guarantee from me, that I would return the other product to you, should be enough for you not to require my $400 for deposit?

If this logic works both ways, I think we have a solution here!

Yes?