simoncpw,
Why don't you just simply end the nightmare by returning the product and get a refund. If umnitza refused, then disputing the charges with your credit card company since umitza did NOT sent you what was advertised. You're already $800 in the hole, do you want to risk another $400 with them?

I wade through the thread and no matter how umnitza spins it, it's their wrong and I can't believed that they're trying to hold another $400 from the customer for THEIR mistakes. I would NOT do business with such company. Either get the advertised replacement product without deposit hold or just get your refund.

I applaud your patience, Simon. But if it was me, I would already sent the defect item back and dispute the charges with my credit card company rather than this long dragged out process of dealing with umnitza.

I agree with dkl. Screw the 'better' assembly they want to send you. What if another issue turns up and umnitza does this to you again? Return them and order from custom angel eyes.

LOL!! IMO!!!

Time to lock up this thread and move on to the next mod or something else....

What do you guys think!?!

RR:thumbup:

Ehh, I kind of want to hear the end to this story... It is valuable information as they are a vendor that many of us have used, or have thought about purchasing from.

I can tell you they will not be getting a sale out of me when I get my AE's (coming soon) But thanks to people on this site praising the good and condemning the bad... I know where I WILL be getting them from!

:iagree:
I was thinking about purchasing from them also, but now that I remember a friend of mine from Germany was sponsored by them and had thier top of the line lights and I know he had a few issues with them.....

Dang, I thought I was the only one having problems. Umnitza -- in Russian, roughly means a smart one. Back to topic: the glue runs, Rice-a-roni product was sent(supposed to be similar looking -- Nope.) The projector is clearly for halogen -- look the blinding cutoff in the first post. Needless to say: bake, mod, adjust. One of the headlights had a little damage-- i have sent them an email along with other requests... nothing got resolved besides a burnt/color shifted bulb. (I have requested a pair of 4300-4500k-- got something like 5-6k, FINE I will drive with blue bulbs)

I was ready to send an email titled " I am Russian too, we gots to stick togezza ", but then I had remembered Russians screw each other instead! :-) PS They charge for the headlight + AE (600$ in my case). The AE come preinstalled on the headlight for 300$ everywhere I looked. WTF

Do they install ZKW lens?????????????

PPS They told me to tap my fogs for the AE(plug and play) It was funny

Hi Dang - sorry to hear about your story with Umnitza. That makes it 3 of us on this thread who have had the same experience with the "smart" boys. But I guess neither me nor you are part of the 3 international clients who agreed with them. Did you get yours returned / replaced?

To all and Moderators - I am currently trying to have this resolved privately again with Umnitza. But I surely do not hope to see this post to be locked or removed just yet. I am getting valuable feedbacks, interesting opinions and genuine advise from this community. Especially people who have had the exactly same experience with the same vendors are speaking out. I hope so far the tone of voices used here are still pretty ok and has not offended anyone except the vendor being discussed here (who also have spoken out and given his input, which is very important as well).

Just return the headlights and end this saga. There are plenty of other options.

I dont see why this post would be deleted. First, the party at hand, Umnitza is not a board sponsor like once I believed. And second, this board is for owners of X5's and if there are vendors behaving like this with more than one customer, then this thread should be left alone and let members have their own opinion of Umnitza and their responses. You can tell alot from a company by the way they handle their customers and these guys are not up to par especially after reading their response. Why handle it privately? Its already in the open and your company is not looking so good with this board, almost seems like they dont know what to say. GL to Simon and I say keep it in the open so we can stay away from headaches like this. Maybe we should start a list of unsatisfied customers because there seems more than posted.