If you have issues with Tom why don't you duke it out in another thread or preferably privately.. Tom has been a good source of information to this forum and there is no reason to attack him when this thread is about your customer service and product issues (I am glad to hear you and Simon are working things out btw). There is no need to make this thread get even more vicious, i'd worry more about your reputation on the board than attacking someone who has a proven track record of excellent customer service.

I honestly thought that after you clicked on the details page it took you to another page. On that page where it says STANDARD DOT/US it used to say DEPO just a bit ago today.

I am not just saying that to stir up the pot. Remember I told the OP to go ahead and put the charge on the credit card to get the new lights, believing you would not charge him once you received the return lights.

I'd like to know why no one finds it appalling that another vendor jumps into a vendor's thread and attempts to make the situation worse?

Tom sticks his nose on all Umnitza threads on all forums - everywhere - M3forum, he's there - we don't do that on his threads ever. He's been banned from posting on E46fanatics as have we on certain levels because of his constant snide remarks...and now here...there is no end to the level of his classlessness.

My reputation on this forum is most important as it relates to any individual customer claim. That we work hard to fix if an issue arises.

We've always fixed any customer issues, public or private. Always.

I think I know what you are saying. But the product was not advertised as DEPO, only as Projector53. If there is a glitch in our software that is an artifact from the first time we put it up, then yeah, maybe it's possible, but the insinuation from our competitor of impropriety is just so transparently low class it's unbelievable.

I think that the moderators of this Forum should review this thread and implement a ban or suspension on Umnitza. That is not the way to reply as a business and we dont need your unprofessionalism on this forum. This is one of the best forums out there IMO and we dont need these type of Vendors on here treating it like they are selling parts from the flea market. Please review and take action!

:iagree: ban them

It was claimed as a DEPO product before I made the original request this morning. As of 1pm this afternoon, the DEPO name was removed from that page.

The "butting in" as you've accused of me of is simple to why you claim not to do it - we don't get bad feedback threads. There's no opportunity for you to chime in the first place since we cater to our customers before, during and after the sale to make sure they are 100% happy with their purchase. We're not the cheapest and never set out to be - but we aim to be the best.

You got yourself in this mess. If your customer was being taken care of, there would be no need to start this type of thread - making the situation public. At this point, Simon is the deciding factor on what goes. The fact that I'm a vendor holds no bearing on pointing out the obvious.

Back on topic, is it artifacting or doctored screenshots at this point? I'm losing track.

Umnitza, why is everything a glitch? Earlier you talked about a 'glitch in email' and now " I think I know what you are saying. But the product was not advertised as DEPO, only as Projector53. If there is a glitch in our software that is an artifact from the first time we put it up, then yeah, maybe it's possible,"

Its not a glitch!! I just ordered last month and it said DEPO on every computer I accessed it on. Also when the company I went through (Modbargains) ordered it from you they also saw DEPO. So is Umnitza right again and the world is still wrong?

I mean come on. Before I ordered I heard of issues with umnitza, but I thought there was no way a company could be like this, and it was a few angry customers. Just to be on the safe side, I ordered through Modbargains because if such a thing happened to me I would have to deal with Modbargains not Umnitza. As expected, a problem did arise. I was sent an un-advertised, poor quality product. If it wasn't for Modbargains, I might be in Simon's shoes right now. But apparently you even gave Modbargains a problem because it took about 3 weeks to resolve the issue, even though I sent back the product the next day after I received it.

Sitting on this forum telling everyone they are wrong and playing victim only makes you look desperate and wrong. Stop being on the defensive. Correct the issues in a professional manner like every other successful company, and change your listing to something accurate, recent, and 'Glitch-free'. All this might then be avoided. But to me, I will never conduct business with you again because of my personal experience and how you are handling customers/would be customers on this forum.

I agree with Tom and Mtx5 above...

Once again though..Umnitza keeps digging and digging and digging..The more he posts, the more customers he loses..But his genius like mentality is keeping him actively involved claiming people are lying about what was posted on his website (yeah right, we're all liars:rolleyes: ) instead of slowly letting the situation die down. He keeps punishing himself by posting...Nice..

Umnitza seems to be bailing water INTO a sinking ship... This transaction was probably handled in the worst way possible from the beginning when he sent completely different lights unknown to the customer.